# Manage your subscription and invoices

Change plans, switch to yearly, update your card, find your invoices.

- Role: Account owner
- Duration: 3 min
- On: Web, Mac
- Learning Centre: https://callizy.ca/en/apprendre/abonnement-factures
- Open this screen in Callizy: https://app.callizy.ca/en/manager?view=billing

## Before you start

- Be the owner of the Callizy account: only the owner sees billing.

## Step by step

6 steps, about 3 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open billing (10 s)

In **Administration**, click **Settings**, then **Billing**. **My subscription** sums up your plan, your cycle, your users, your AI minutes, your texts, your numbers and the next invoice.

Menu: Administration › Settings › Billing

### 2. Change plans (30 s)

Click **Change plan**. Choose the cycle, **Yearly -20%** or **Monthly**, then **Choose plan** under Solo, Team or Business. **Compare all details** opens the pricing page.

### 3. Confirm (30 s)

The “Switch to Team” window shows the amount. A pricier plan applies right away: you pay the prorated difference, with **Confirm and pay**. A cheaper plan applies at renewal, and you keep everything until then: **Confirm change**.

### 4. Switch to yearly (30 s)

On the **Cycle** row, click **Switch to yearly**. The **Change plan** page opens on yearly: choose your plan and confirm. The switch happens right away, prorated, and yearly costs 20% less.

### 5. Change your card (1 min)

Under **Payment method**, click **Edit**, or **Add** if there is none. Enter the new card, then **Save**: “Card updated”. It is used for upcoming payments.

### 6. Find your invoices (20 s)

Under **Invoices**, each payment shows its date, description, status and amount. Click **View**: the invoice opens in a new tab.

## Key points

- A pricier plan applies right away, prorated; a cheaper plan, at renewal.
- During the trial, changing plans costs nothing: the first invoice goes out when the trial ends.
- Only the account owner sees billing.

## Settings

- **Activate now**: During the trial, the **Activate today** card offers **Activate now**: the subscription starts right away, without the trial limits.
- **Cancel a planned change**: A downgrade waits for renewal: the “Switching to Solo on …” banner has a **Cancel** button.
- **Cancel the subscription**: At the bottom of the page, **Cancel subscription**. Your numbers and access stay active until the end of the current period; the app states there is no refund. After that, the numbers are released and your data is kept for 30 days. Until then, **Reactivate** undoes the cancellation.

## Not working?

### Callizy shows “Payment failed. Update your payment method to reactivate your subscription.”

1. Under **Payment method**, click **Edit** and enter a valid card.

### Callizy shows “Your current card can’t be charged. Update it to finalize your subscription.”

1. Update the card, then confirm again.

### Callizy shows “Reactivate your current subscription first”

1. Your subscription is scheduled for cancellation: click **Reactivate**, then change plans.

### I don’t see Billing

1. Only the account owner sees it. Ask them.

## Frequently asked questions

### Where do I download my invoices?

In **Billing**, under **Invoices**: the **View** link on each row.

### Does one more colleague change my invoice?

Yes: each user counts on your plan. Their number is on the **Users** row.

### Can I pay for a year?

Yes: **Switch to yearly**, 20% less.

Updated October 29, 2026.