# Set your business hours Always open, always closed or day-by-day hours, for the company or a single number. - Role: Manager - Duration: 3 min - On: Web, Mac - Learning Centre: https://callizy.ca/en/apprendre/heures-d-ouverture - Manager path · Lesson 3 - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=schedule ## This lesson’s video [Set your business hours and choose who answers](https://media.callizy.ca/apprendre/apprendre-gest-3.mp4) · 2:20 Video in French with English subtitles. The English version is coming. - 0:00 What you need - 0:16 Open your number - 0:22 Who answers - 0:36 Change who answers - 1:01 The company hours - 1:34 And at night? - 1:50 Hours for a single number - 2:08 Test it ## Before you start - Be a manager on the Callizy account. - Your Callizy number, set up: see [Set up Callizy](https://callizy.ca/en/apprendre/mettre-en-service). ## Step by step 6 steps, about 3 min. Screenshots show Callizy in French. Button names are given in English. ### 1. Open the company hours (20 s) In **Numbers**, choose your line. Under **Who answers**, the **Business hours** row shows “Always open” at first. Click **Edit for the company**. Menu: Administration › Numbers › your number › Edit for the company ![The “Answering” tab of a number in the Callizy dashboard: the “Business hours” line shows “Always open”, and the cursor is on “Edit for the company”.](https://callizy.ca/images/apprendre/guides/heures-d-ouverture-1.webp) ### 2. Choose the mode (20 s) Under **Availability mode**, three choices: **Always open**, **Always closed** or **Custom hours**, to set each day. These hours apply to all your numbers. ![The “Business hours” screen in Callizy settings: the “Custom hours” mode is selected, and each day of the week has a switch and its hours.](https://callizy.ca/images/apprendre/guides/heures-d-ouverture-2.webp) ### 3. Set each day (1 min) Turn off the closed days, for example Saturday and Sunday: they switch to “Unavailable”. For the others, choose the opening and closing times, for example 08:00 and 17:00. Click **Save**, at the top right. ![The business hours table: Monday to Friday, the "Active" switch is on from 08:00 to 17:00, and Saturday and Sunday are "Unavailable".](https://callizy.ca/images/apprendre/guides/heures-d-ouverture-3.webp) ### 4. Check on your number (20 s) Back on your line, the **Business hours** row shows your hours, for example “Mon-Fri 08:00-17:00”, with the note “Follows the company hours”. ![A number’s page, “Answering” tab: the “Business hours” line shows Monday to Friday, 8 a.m. to 5 p.m., and follows the company’s hours.](https://callizy.ca/images/apprendre/guides/heures-d-ouverture-4.webp) ### 5. If needed, hours for a single number (1 min) Does a number need different hours? On its page, turn on **Own hours for this number**. It starts from the company hours: adjust day by day, then **Save**. Turn the switch off to go back to the company hours. ![A number’s “Business hours” section: the “Own hours for this number” switch is on, Monday to Friday from 08:00 to 17:00, Saturday and Sunday “Unavailable”.](https://callizy.ca/images/apprendre/guides/heures-d-ouverture-5.webp) ### 6. Test (1 min) Call your number and listen. Let it ring: with no answer, your voicemail takes the message. ## Key points - You set the hours once, for the company. All your numbers follow them, except a number that has its own. - In the evening, your agents no longer ring, unless their personal schedule says so. A manager who is online still rings. - With a custom flow, its Business hours block decides: without that block, your hours change nothing. ## Not working? ### Your agents still ring in the evening 1. Check their personal schedule: it can make them ring outside business hours. 2. A manager who is online still rings: that is normal. 3. Does the number have its own hours? Look at the **Own hours for this number** switch. ### Your hours change nothing 1. The number follows a custom flow: add the **Business hours** block to it. ### Callizy shows “Unable to save business hours.” 1. Check your connection, then click **Save** again. 2. If the message comes back, write to support. ## Frequently asked questions ### What happens when someone calls outside business hours? Your agents no longer ring and the caller leaves a message. The AI receptionist can also answer when you are closed: see [Create and test your AI receptionist](https://callizy.ca/en/apprendre/creer-sa-receptionniste). ### My number has a custom flow: do my hours count? Only if the flow contains the **Business hours** block: it is the block that sends the call to Open or Closed. See [Create your first call flow](https://callizy.ca/en/apprendre/premier-flux). ## Video transcript Your business hours, and who answers. In two minutes. Here's the result: on your number, who answers, and when you're open. Monday to Friday, 8 a.m. to 5 p.m. To get there, you need your Callizy number, set up. To start, “Numbers”. Choose your line. You're on the “Answering” tab. Under “Who answers”, the path of a call, in plain words. Here: “Everyone, at the same time”. Everyone who is online rings together. Nobody picks up? The caller leaves a message. For now, everyone is you. To change it, two buttons. “Change flow”: you plug in a flow that's already built. “Create custom flow”: a menu, a message, the time of day routing the call. That's the video “Your first call flow”. A specific group, or the team in a flow: Team plan. And the AI receptionist can answer for you: all the time, after hours, or when nobody picks up. That's the next video. Below, the “Business hours”: always open, like the company. Click “Edit for the company”. Three choices: “Always open”, “Always closed”, or day by day: “Custom hours”. Close the weekend: Saturday, Sunday. Opening at 8 a.m. Monday. Tuesday. Wednesday. Thursday. Friday. Closing, 5 p.m., is already set. “Save”. Back to “Numbers”, your line: Monday to Friday, 8 a.m. to 5 p.m. The number “Follows the company hours.” And at night? Your agents stop ringing, unless their personal schedule says otherwise. A manager who is online, like you, still rings. Otherwise, the caller leaves a message. With a flow, its “Business hours” block decides: without it, your hours change nothing. Should a number follow other hours? Turn on “Own hours for this number”. It starts from the company hours; adjust day by day. Here, we keep the company hours: turn it off. Remember one rule. Hours are set once, for the company. All your numbers follow them, except one that has its own. One last step: call your number and listen. Let it ring: with no answer, your voicemail takes the message. Callizy, the phone that answers when you can't. Updated October 18, 2026.