# Send a link by text during the call

Hours, address, booking or payment link, sent during the conversation.

- Role: Manager
- Duration: 4 min
- On: Web, Mac
- Learning Centre: https://callizy.ca/en/apprendre/lien-par-texto
- Open this screen in Callizy: https://app.callizy.ca/en/manager?view=ai-agents

## Before you start

- Your AI receptionist: see [Create and test your AI receptionist](https://callizy.ca/en/apprendre/creer-sa-receptionniste).
- The link to send: your booking page, your payment page or your address on a map.

## Step by step

6 steps, about 4 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open the SMS actions (20 s)

Open your agent, **Actions** tab, then **SMS Actions**. Click **Add SMS**.

Menu: Administration › AI voice agents › your agent › Actions › SMS Actions

### 2. Start from an example (20 s)

At the top, four **Examples**: **Hours**, **Address**, **Booking link** and **Payment link**. Click the one closest to your need: the fields fill in.

### 3. Say when to send it (30 s)

**When to send it**: the situation, in one sentence. For example “If the caller wants to book an appointment online”.

### 4. Write the text (1 min)

**The text message**: the exact message, with your real link in place of https://…. Aim for 160 characters at most: past that, the counter turns orange.

### 5. Check what the agent says (20 s)

Under **Options**, **What the agent says when sending it** is already filled in: “I’m sending it to you by text right now.”. Change it if needed, then click **Add**.

### 6. Save, then test (1 min)

At the top, click **Update**: otherwise, nothing is saved. Then, on the agent’s card, **Test** and **Call me**. Ask for the link: the text reaches your cell phone during the call.

## Key points

- The text is sent as is. The agent does not change it and does not write another one.
- It only goes to the number of the person on the call, never to another one.
- It is sent from the agent’s number. An agent without its own number sends from the **Sender number for SMS**, on the left of its page, otherwise from the company’s main number.

## Not working?

### Callizy shows “This agent can't send SMS”

1. On the left of the agent’s page, choose a number under **Sender number for SMS**, then click **Update**.

### Callizy shows “Message content is required.”

1. Write the message in **The text message**.

### The text does not arrive

1. Did you click **Update**, at the top? Without it, nothing is saved.
2. Make **When to send it** more precise: the agent decides based on this sentence.
3. With no sending number, the agent says it cannot text and gives the information out loud.

## Frequently asked questions

### Can the agent personalize the text?

No. It sends the text in **The text message**, word for word. So there is never a made-up link.

### Can I send the text to another number?

No, only to the person on the call. To get alerted yourself, see [Get alerted after an agent call](https://callizy.ca/en/apprendre/etre-prevenu).

### How many texts can I set up?

One per situation: your hours, your address, your booking link, your payment link. One action per text.

### What about a price that depends on the request?

A reference table finds the right answer: see [Create a reference table](https://callizy.ca/en/apprendre/table-de-reference).

Updated October 29, 2026.