# Add a voice menu (“press 1”) The DTMF menu block: offer keypad choices and route each key. - Role: Manager - Duration: 5 min - On: Web, Mac - Learning Centre: https://callizy.ca/en/apprendre/menu-vocal - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=numbers ## Before you start - Be a manager on the Callizy account. - A Callizy number: see [Buy a local or toll-free number](https://callizy.ca/en/apprendre/acheter-un-numero). - Know where each choice goes: a team, one person, voicemail or an AI agent. ## Step by step 7 steps, about 5 min. Screenshots show Callizy in French. Button names are given in English. The flow editor works on the web or on Mac, not in the mobile apps. ### 1. Open the number’s flow (20 s) In **Numbers**, click your line. Under **Who answers**, click **Edit flow**. No flow yet? Click **Create custom flow**: see [Create your first call flow](https://callizy.ca/en/apprendre/premier-flux). Menu: Administration › Numbers › your number › Edit flow ### 2. Add the menu (30 s) Drag **DTMF menu**, from the **Interaction** family, from the left. Or click the **+** at the end of an output. Place it where the caller chooses, for example on the **Open** output of business hours. ### 3. Write the message (1 min) Click the block: its settings open on the right. Under **Menu message**, **Text (TTS)** is selected. Write what Callizy reads, for example “For support, press 1. For sales, press 2.”, then choose the **TTS voice**. Have your own recording? Choose **Audio** and drop an MP3, WAV, OGG or M4A file, 10 MB max. ### 4. Create the choices (1 min) Under **Options**, each row is a key and its **Label**, for example 1 and “Support”. The menu starts with two. **Add option** creates another; the trash can removes it. Each option becomes an output of the block, named after its label. ### 5. Connect each output (1 min) Drag each output to what comes next: **Route to team**, **Route to agent**, **Voicemail** or **AI agent**. Also connect **No answer** and **Invalid input**, for example to the team or to voicemail. ### 6. Set the time and the tries (30 s) **Time to press a key (seconds)**: 20 to start, from 3 to 30. It starts after the message. **Tries after a wrong key**: 3 to start, from 1 to 5. ### 7. Test it (1 min) Callizy saves on its own, a few seconds after each change. On the number’s page, **Who answers** shows “Phone menu” and the number of options. Call your number and try each key. ## Key points - One key, one digit from 0 to 9: ten choices at most. - An empty output hangs up the call. Connect every key, and No answer. - Say the same keys in the message as in Options. ## Settings - **No answer**: The caller presses nothing within the time: the call takes this output. Left empty, the call hangs up. - **Invalid input**: The caller presses a key that is not in the menu. Output connected: the call takes it right away. Output empty: Callizy plays the menu again, up to the number of tries you chose, then hangs up. - **A language menu**: For “Pour le français, faites le 9”, the **Language select** block, in the same family, offers one key per language. ## Not working? ### The call hangs up after the menu 1. Look for an empty output: every key, **No answer** and **Invalid input** need something next. 2. A two-digit option, like 10, does not work: one key, one digit. ### The caller does not hear the menu 1. In **Text (TTS)**, check that the message is not empty. 2. In **Audio**, check that a file was dropped. ### Callizy shows “Format not supported. Use an MP3, WAV, OGG or M4A file.” 1. Convert the recording to MP3, then drop it again. ### Callizy shows “File too large: 10 MB max.” 1. Shorten or compress the recording, then drop it again. ## Frequently asked questions ### Can I put a menu inside a menu? Yes: connect a key’s output to another **DTMF menu** block. ### Does the menu play in the evening? It plays wherever you place it. On the **Open** output, it only plays during your hours: see [Set your business hours](https://callizy.ca/en/apprendre/heures-d-ouverture). ### Can a key ring the whole team? Yes, with **Route to team** (Team plan): see [Ring a team and put callers on hold](https://callizy.ca/en/apprendre/file-d-attente). Updated October 29, 2026.