# Listen to your voicemails and read their transcripts Find every voicemail in the inbox and read what was said. - Role: Everyone - Duration: 2 min - On: Web, Mac, iPhone, Android - Learning Centre: https://callizy.ca/en/apprendre/messages-vocaux - Agent path · Lesson 4 - Open this screen in Callizy: https://app.callizy.ca/en/dashboard ## This lesson’s video [Voicemails and texts in the inbox](https://media.callizy.ca/apprendre/apprendre-agent-4.mp4) · 1:53 Video in French with English subtitles. The English version is coming. - 0:00 What you need - 0:19 The inbox - 0:30 Read a voicemail - 0:50 Listen to the message - 0:54 Reply by text - 1:25 Together, with Team ## Before you start - Your Callizy account. - Voicemail transcription: it is on by default. ## Step by step 5 steps, about 2 min. Screenshots show Callizy in French. Button names are given in English. ### 1. Open the Inbox (10 s) In the menu, click **Inbox**. Two tabs: **Conversations**, one per customer, and **Calls**, your call log. The **All** filter and the **Unread** filter, with its counter, sort the list. ![The Callizy "Inbox", with a badge of 1 in the menu: at the top of the list, an unread "Voicemail" from a contact.](https://callizy.ca/images/apprendre/guides/messages-vocaux-1.webp) ### 2. Open the conversation (10 s) A customer in bold left you a message: “Voicemail” appears under their name. Click their conversation. ![The “Conversations” list in the dashboard, with the cursor on an unread conversation showing “Voicemail”, above an incoming call.](https://callizy.ca/images/apprendre/guides/messages-vocaux-2.webp) ### 3. Read the transcript (20 s) The voicemail appears with its length. Below it, the transcript: read what was said, without listening. It is written in the language spoken. ![A 24-second “Voicemail” card: the audio player, then the written transcript of the message left by a contact.](https://callizy.ca/images/apprendre/guides/messages-vocaux-3.webp) ### 4. Listen to the message (30 s) Click **Play**, the play button, just above the transcript. ![A conversation thread with two transcribed voicemails and an "Internal note": the play button on the latest "Voicemail" is highlighted.](https://callizy.ca/images/apprendre/guides/messages-vocaux-4.webp) ### 5. Find the history (20 s) Further up, your earlier exchanges. Calls, text messages and voicemails: a single thread per customer. ![A conversation thread with a contact: a text received, a reply, an “Outgoing call”, an “Internal note” and two transcribed “Voicemail” messages, one with its audio player.](https://callizy.ca/images/apprendre/guides/messages-vocaux-5.webp) ## Key points - A single thread per customer: calls, text messages and voicemails. - The transcript is written in the language spoken, without translation. - Reply by text right below the message: see [Send and receive text messages](https://callizy.ca/en/apprendre/envoyer-des-textos). ## Not working? ### You can't find the message 1. Clear the search and go back to the **All** filter. 2. **Calls** tab, **Voicemails** filter: they are all there. ### The transcript is in French 1. It follows the language the caller spoke: it is not translated. ### You can't hear anything 1. Check the volume and the audio output of the computer: see [Call quality, microphone and headphones](https://callizy.ca/en/apprendre/qualite-d-appel). ## Frequently asked questions ### Where do I find a missed call? In the customer's conversation, marked “Missed call”, and in the **Calls** tab of the Inbox. ### Can I see only voicemails? Yes: **Calls** tab, **Voicemails** filter. ### Can I call the customer back? Yes: in their contact card, to the right of the conversation, click **Call**. ## Video transcript Voicemail and texts. All in the same inbox. Here's the result: Sophie Lavoie's voicemail, transcribed, and your text reply, in the same conversation. All you need is your agent account. Voicemail transcription is already on: it's the default setting. In the menu, “Inbox”. Two tabs: “Conversations”, one per customer, and “Calls”, the log of your calls. The filters: “All”, and “Unread”, with its counter. Sophie Lavoie is in bold: she left you a message. Click her conversation. The “Voicemail” is here, with its length. Below it, the transcript: read what was said, without listening. It's written in the language that was spoken. Further up, your earlier exchanges. Calls, texts, voicemail: one thread per customer. To listen, click the play button, just above. Reply with a text. Under the thread, “Text” is already selected. Type your message. The paperclip attaches a photo, a PDF or a video. Type a slash: your saved replies. Enter. The text goes out from the business number. To the United States, or from a toll-free number, texting first requires registration: a banner lets you know. Remember one rule. You reply from the business number, never from your mobile phone. And the reply stays in the thread, in view of the whole team. Working together, with the Team plan: “Assign”, to say who's handling it. “Internal note”, to write to the team: Sophie doesn't see it. And the “Mine” and “Mentions” filters. One last step, also with Team: “Done”. The conversation leaves the list. If Sophie texts or calls back, it comes back. Next: the customer's contact page, notes and tasks. Callizy, the phone that answers when you can't. Updated October 26, 2026.