# Understand AI minutes and the Receptionist plans

30 minutes per user per month, then the Receptionist plans.

- Role: Manager
- Duration: 4 min
- On: Web, Mac
- Learning Centre: https://callizy.ca/en/apprendre/minutes-ia
- Open this screen in Callizy: https://app.callizy.ca/en/manager?view=billing

## Before you start

- Be the account owner: only the owner sees billing.

## Step by step

6 steps, about 4 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open billing (10 s)

In **Settings**, click **Billing**.

Menu: Administration › Settings › Billing

### 2. Read your counter (20 s)

On your subscription card, the **AI minutes** line: the minutes used out of the minutes included, for example 42 / 150 min. The bar turns orange when everything is used. **Resets on** gives the date of the next counter.

### 3. Count your included minutes (20 s)

Every plan includes 30 AI agent minutes per user per month, pooled. A team of 5 shares 5 × 30 = 150 minutes.

### 4. Open the purchase (10 s)

Click **Receptionist and minutes**. Two tabs: **Receptionist** and **Prepaid minutes**.

### 5. Choose a Receptionist (30 s)

**Receptionist** tab: extra minutes every month, for the whole company, on your invoice. $49 per month for 150 minutes, $99 for 350 minutes, $249 for 1,000 minutes. Choose, then **Buy**.

### 6. Or take prepaid minutes (30 s)

**Prepaid minutes** tab: bought once, with no expiry date. $25 for 50 minutes, $64 for 150, $129 for 350, $324 for 1,000. They are used once the month’s minutes are gone.

## Key points

- What counts: your AI agents’ calls, received or made, test calls and campaigns. Each call is rounded up to the next minute.
- The order: plan and Receptionist minutes, then prepaid minutes, then $0.79 per minute.
- Nothing is cut off: with a subscription, the agent always answers. Overage is added to your next invoice.
- The month’s minutes do not carry over. Prepaid minutes never expire.
- During the trial, the agent draws on your 30 minutes of calls. Buying minutes opens after the trial.

## Settings

- **No card on file**: Callizy asks for a card first: “Save a card to continue.”. Then the purchase resumes on its own.
- **Beyond your minutes**: Under the **AI minutes** line, in orange: the minutes over and their amount on your next invoice.

## Not working?

### Callizy shows “Purchase failed”

1. Minutes are added to a paid subscription: after the trial only.
2. Check your card in **Billing**.

### Callizy shows “Couldn't start the test call. Try again in a moment.”

1. Check your AI minutes in **Settings** › **Billing**: during the trial, 30 minutes in all.

### The agent no longer takes calls

1. During the trial: your 30 minutes may be used up. The caller then reaches voicemail.
2. With no active subscription, the agent does not take the call.
3. See also [The AI agent doesn't answer or gets it wrong](https://callizy.ca/en/apprendre/agent-ia-ne-repond-pas).

## Frequently asked questions

### Is the Receptionist another agent?

No. It is extra minutes every month, for all your agents. Create as many agents as you want: per language, per number, per hour.

### What happens beyond my minutes?

Each extra minute costs $0.79, on your next invoice. If it happens often, a Receptionist or prepaid minutes cost less.

### Who counts as a user?

Every member of the account, managers and agents.

Updated October 29, 2026.