# Create your first call flow Business hours, a team that rings, hold music and voicemail: the full path of a call, in a few minutes. - Role: Manager - Team and Business plans - Duration: 6 min - On: Web, Mac - Learning Centre: https://callizy.ca/en/apprendre/premier-flux - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=numbers ## This lesson’s video [Create your first call flow](https://media.callizy.ca/apprendre/premier-flux-fr.mp4) · 2:37 Video in French with English subtitles. The English version is coming. - 0:00 The flow to build - 0:16 What you need - 0:19 Create a custom flow - 0:27 The toolbox - 1:03 Add and connect a step - 1:24 Business hours - 1:33 Ring the team - 1:38 The call queue - 1:52 Voicemail - 2:04 The golden rule - 2:13 Saving and summary - 2:28 Call to test ## Before you start - Be a manager on the Callizy account. - A Callizy number: see [Buy a local or toll-free number](https://callizy.ca/en/apprendre/acheter-un-numero). - A team that rings together: see [Invite your team and create ring groups](https://callizy.ca/en/apprendre/inviter-equipe). Teams and the call queue are included from the Team plan up. ## Step by step 6 steps, about 6 min. Screenshots show Callizy in French. Button names are given in English. The flow editor works on the web or on Mac, not in the mobile apps. ### 1. Create the flow (30 s) Open **Numbers** and choose your line. Under **Who answers**, click **Create custom flow**, then give it a name, for example “Front desk”. Menu: Administration › Numbers › your number › Create custom flow ### 2. Add business hours (1 min) Drag **Business hours** from the left, or click the blue **+** at the end of the **Start** output: Callizy suggests the logical next step and connects the block. This block has two outputs, **Open** and **Closed**. ### 3. Ring the team (1 min) On the **Open** output, add **Route to team**. Click the block: its settings open on the right. Choose the team that should ring. ### 4. Play music while callers wait (1 min) In the **Route to team** settings, turn on **Keep callers on hold if no one answers**. Choose the maximum wait and, if you like, your own music. As soon as a colleague is free, their phone rings. The **No answer** output becomes **Time's up**. ### 5. End with voicemail (1 min) On the **Time's up** output, add **Voicemail**. Also drag the **Closed** output of the business hours block to the voicemail. The **Auto-arrange** button tidies up the flow. ### 6. Check, then call (1 min) Callizy saves on its own, a few seconds after each change, and the flow applies to the number right away. Back on the number, **Who answers** sums up the path in plain words. Call your number and listen. ## Key points - An empty output, and the call stops there. That is normal after “Answered” or “Message left”; everywhere else, connect a next step. - Each block has outputs: the call takes the one that matches what happened. - Nothing to save: the flow applies a few seconds after each change. ## Not working? ### The call stops partway through 1. Look for an empty output: only “Answered” and “Message left” can stay empty. 2. Connect the missing next step, then call your number again. ### Nobody rings during business hours 1. Click the “Business hours” block and check the company hours. 2. Click “Route to team” and check the team you chose. ## Frequently asked questions ### Can I add a “press 1” menu? Yes, with the DTMF menu block in the Interaction family: see [Add a phone menu](https://callizy.ca/en/apprendre/menu-vocal). ### What if I don't have a team? The **Route to agent** block rings a single person. Teams are included from the Team plan up. ### Can the AI agent answer instead of voicemail? Yes: the Artificial intelligence family has the AI agent block, which answers for you. ## Video transcript Your first call flow, in just a few minutes. Here's the flow we're going to build. During business hours, your team's phones ring. Everyone is busy. The caller waits with music. No one frees up, or it's after hours. They leave a message. To do this, you need a Callizy number and a team. To start, go to Numbers. Choose your line, then, under “Who answers”, click “Create custom flow”. On the left, your toolbox, sorted into families. Control: the start and the end of the call. Conditions: they route the call based on the time, on who's calling, or on the number dialed. Interaction: you talk to the caller. A message, a keypad menu, a language choice, or a text. Routing: you ring someone. A team, a person, an outside number, the call queue, or voicemail. And the AI agent, which answers for you. Each block has outputs. The call takes the one that matches what happened. In the center, your flow. Give it a name, for example “Reception”. To add a step, drag it from the left to the center. Then connect it. Draw an arrow from the Start output. Even faster: the blue “+” at the end of an output. Callizy suggests the logical next step. And the block is added, already connected. Business hours has two outputs: Open and Closed. Click a block. Its settings open on the right. Here, your company's hours. On “Open”, add “Route to team”. Choose the team that should ring. Everyone is busy. On “No answer”, add a call queue. Your customer waits with music. As soon as a colleague is free, their phone rings. Choose the maximum wait. And, if you like, your own music. No one freed up in time. On “Time's up”, add voicemail. The “Auto-arrange” button tidies up your flow. And for evenings, drag the “Closed” output to voicemail. Remember one rule. An empty output, and the call stops there. After “Answered” or “Message left”, that's expected. Everywhere else, connect a next step. Callizy saves on its own, a few seconds after each change. Wait until you see “All changes saved”. And the flow applies to your number right away. Back on your number, “Who answers” sums up the call path in plain words. One last step. Call your number and listen. Callizy, the phone that answers when you can't. Updated October 18, 2026.