# Transfer your number from Google Voice What to find in the Google Admin console and keep before transferring your number to Callizy. - Role: Manager - Duration: 15 min - Learning Centre: https://callizy.ca/en/apprendre/quitter-google-voice ## Before you start - In Canada, Google Voice goes through Google Workspace. You need the **Google Voice Admin** role in the Google Admin console. - For the account number: the right to manage billing (**Billing management**). - **Keep Google Voice active until the transfer is complete.** ## Step by step 8 steps, about 15 min. Screenshots show Callizy in French. Button names are given in English. Steps 1 to 6 are done in the Google Admin console. Menus are named as in its English version. **In the Google console** ### 1. Write down the transfer PIN (2 min) Open **Apps › Google Workspace › Google Voice › Number porting › Port-out info**. Write down the code: it is the transfer PIN. Do not change it during a transfer: the request could be refused. The details are on [Google’s help page](https://knowledge.workspace.google.com/admin/voice/port-out-voice-numbers). ### 2. Write down the account number (1 min) Open **Billing › Payment accounts**. The account number is under **Account ID**. You need the right to manage billing. ### 3. Note the customer name and the service address (2 min) The service address is that of the Voice account’s primary location: **Google Voice › Locations**. It is not the billing address, nor the address assigned to the number. In Canada, Google checks the customer name and the postal code of this address: write them in Callizy as they are at Google. ### 4. Download your latest bill (2 min) Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest Google bill. ### 5. Export your contacts and history (5 min) Your contacts are in Google Contacts: select them all, then **Export**, in **Google CSV** format. History, text messages and voicemail messages: Google Takeout, Voice service. ### 6. Keep Google Voice active until the transfer (until transfer day) Do not cancel Google Voice before Callizy confirms the transfer is complete: otherwise, the transfer could be refused. Do not change the Port-out info code either. **In Callizy** ### 7. Do the transfer in Callizy (20 min) In the Administration space, open **Numbers**, then **Transfer a number**. In **Carrier**, write Google Voice. Enter the account number, the PIN from Port-out info, the customer name and the primary location’s address, add the bill, then sign the letter. Step by step: [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). Menu: Administration › Numbers › Transfer a number **At Google, at the end** ### 8. Cancel Google Voice once the transfer is complete (5 min) Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Only then, cancel Google Voice. ## Key points - The service address is that of the Voice account’s primary location, not the billing address. - Do not change the Port-out info code during the transfer. - Do not cancel Google Voice before the transfer is complete. ## Not working? ### Callizy shows “Refused” 1. Compare the customer name and the postal code entered in Callizy with those of the primary location (Google Voice › Locations), letter by letter. 2. Check the PIN: the Port-out info code, if it has not changed. 3. When the request shows “Action needed”, click “Correct the request”: the request is sent again. ### You do not have access to Number porting 1. You need the Google Voice Admin role. Ask an administrator of your Google Workspace account for it. ### You do not have access to Payment accounts 1. You need the right to manage billing. Ask the person who manages Google billing for the Account ID. ## Frequently asked questions ### Which address do I write in Callizy? The address of the Voice account’s primary location, in Google Voice › Locations. Not the billing address, nor the one assigned to the number. ### How long does it take? 4 to 8 business days on average, once Callizy has sent the request. ### How much does the transfer cost? Nothing with Callizy. ### Do my text messages and voicemail messages follow? No, they stay at Google. Keep them with Google Takeout, Voice service, before cancelling. ### What if I only transfer some of my numbers? In Callizy, choose “Only some of the numbers”. The others stay at Google Voice. Updated October 27, 2026.