# Transfer your number from Quo What to ask Quo for and keep before transferring your number to Callizy. - Role: Manager - Duration: 15 min - Learning Centre: https://callizy.ca/en/apprendre/quitter-quo ## Before you start - **A paid Quo account.** Quo does not transfer a number during its trial. - To export your data: be the Owner of the Quo workspace. - **Keep Quo active until the transfer is complete.** If it is cancelled before, the number can be lost. ## Step by step 7 steps, about 15 min. Screenshots show Callizy in French. Button names are given in English. Steps 1 to 5 are done in Quo. Menus are named as in the English version of Quo. **At Quo** ### 1. Ask for your transfer information (5 min) Fill out Quo’s outgoing transfer form (**port out request form**, on [its help page](https://support.quo.com/core-concepts/administration/porting-out)): your first and last name, your Quo account email and all the numbers to transfer. As the new provider, choose Callizy, or **Other** and then write Callizy. ### 2. Write down the information you receive (24 to 48 h) Within 24 to 48 business hours, Quo emails you: **account number**, **PIN or password** if there is one, and **service address**. Keep this email: this is the information to enter in Callizy. The **account holder** is your name as it appears on your Quo account. ### 3. Download your latest bill (2 min) Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest Quo bill. ### 4. Export your contacts and history (5 min) Open **Settings › General › Export your data**. Check **Contacts**, then **Call logs** and **Message logs** to keep your call and text history. Click **Export data**. Quo emails the CSV files within 24 hours, and the link is valid for 72 hours. Recordings, transcripts and voicemail messages are not exported: download the ones you want to keep before the transfer. ### 5. Keep Quo active until the transfer (until transfer day) Your number works at Quo until the day of the transfer: your calls do not stop. Do not cancel before. **In Callizy** ### 6. Do the transfer in Callizy (20 min) In the Administration space, open **Numbers**, then **Transfer a number**. In **Carrier**, write Quo. Enter the account number, the PIN and the address received from Quo, add the bill, then sign the letter. Step by step: [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). Menu: Administration › Numbers › Transfer a number **At Quo, at the end** ### 7. Cancel Quo once the transfer is complete (5 min) Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Once the transfer is complete, you can cancel your Quo subscription. Your history stays in Quo as long as the account is open: export it first. ## Key points - Quo only transfers a number from a paid account. - The transfer information arrives by email, within 24 to 48 business hours. - Export your contacts and download your voicemail messages before cancelling. - Only cancel Quo once the transfer is complete. ## Not working? ### Your Quo account is on a trial 1. Quo does not transfer a number during its trial. Switch to a paid account at Quo, then fill out the form. ### Quo’s email does not arrive 1. Allow 24 to 48 business hours. 2. Check the spam folder of the email entered in the form: the one for your Quo account. ### You cannot export 1. Only the Owner of the Quo workspace can export. Ask them to do it. 2. The export link is valid for 72 hours. After that, export again. ### Callizy shows “Refused” 1. Compare the name and address entered in Callizy with those in Quo’s email, letter by letter. 2. Check the account number and the PIN: the ones received from Quo. 3. When the request shows “Action needed”, click “Correct the request”: the request is sent again. ## Frequently asked questions ### I am on a Quo trial. Can I leave? Not while the trial is running: Quo only transfers a number from a paid account. ### How long does it take? 24 to 48 business hours to receive your information from Quo. Then 4 to 8 business days on average, once Callizy has sent the request. ### How much does the transfer cost? Nothing with Callizy. Just keep your Quo subscription until the transfer is complete. ### Do my voicemail messages and recordings follow? No. They stay at Quo and are not in the export. Download the ones you want to keep before cancelling. ### What if I only transfer some of my numbers? Put only those numbers in Quo’s form. In Callizy, choose “Only some of the numbers”. The others stay at Quo. Updated October 27, 2026.