# Transfer your number from RingCentral What to find in RingCentral and keep before transferring your number to Callizy. - Role: Manager - Duration: 20 min - Learning Centre: https://callizy.ca/en/apprendre/quitter-ringcentral ## Before you start - Be a Super Admin of the RingCentral account, or have one with you: they are the ones who can authorize a number to leave. - Nothing to ask RingCentral: your new provider, Callizy, makes the transfer request. - **Keep the numbers active at RingCentral until the transfer is complete.** ## Step by step 8 steps, about 20 min. Screenshots show Callizy in French. Button names are given in English. Steps 1 to 6 are done in the RingCentral Admin Portal. Menus are named as in its English version. **At RingCentral** ### 1. Write down the account number and the PIN (2 min) **Account number**: usually the company’s main number, 10 digits. Check it on your bill. **Transfer PIN**: RingCentral does not provide one. Write 0000. The details are on [RingCentral’s help page](https://support.ringcentral.com/article-v2/Submitting-your-Porting-order.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=port_out). ### 2. Find the account holder (3 min) The account holder is the **company name** and a **Super Admin** of the account, written exactly as in RingCentral. To find the Super Admins: **Admin Portal › Users › User List › Users with Extensions**, then the **Roles** filter set to Super Admin. ### 3. Note the service address (2 min) **Admin Portal › Phone System › Company Info › Company Address**. With several sites, open **Company Info**, then the number’s site. Write it in Callizy exactly as in RingCentral. ### 4. Download your latest bill (2 min) Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest RingCentral bill. ### 5. Export your contacts and history (5 min) Personal contacts: in the **Admin Portal**, **My Extension › Contacts › Personal › Export**, then **Start Export**. History and recorded calls: **Analytics & Logs › Call Log › Download**. The log comes as a CSV file, the recordings as MP3. Only the filtered view is downloaded: check the period you chose. ### 6. Remove the numbers from your call rules (5 min) During the transfer, RingCentral replaces the numbers that leave with temporary numbers. First remove them from your call rules (**call handling rules**). Keep your RingCentral account active until the day of the transfer. **In Callizy** ### 7. Do the transfer in Callizy (20 min) In the Administration space, open **Numbers**, then **Transfer a number**. In **Carrier**, write RingCentral. Enter the account number, 0000 as the PIN, the account holder and the address from Company Info, add the bill, then sign the letter. Step by step: [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). Menu: Administration › Numbers › Transfer a number **At RingCentral, at the end** ### 8. Cancel RingCentral once the transfer is complete (5 min) Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Then contact RingCentral support to cancel your service. ## Key points - The company name, the Super Admin and the address must be written exactly as in RingCentral. - RingCentral does not provide a PIN: write 0000. - Keep the numbers active at RingCentral until the transfer is complete. - RingCentral does not charge for the transfer. The subscription runs until the day of the transfer. ## Not working? ### Callizy shows “Refused” 1. Compare the company name, the Super Admin and the address entered in Callizy with those in RingCentral, letter by letter. The address is the one in Company Info. 2. Check the account number, and the PIN: 0000. 3. When the request shows “Action needed”, click “Correct the request”: the request is sent again. ### Your business has several sites 1. Use the address of the number’s site: Phone System › Company Info, then the site name. ## Frequently asked questions ### Do I need to ask RingCentral for the transfer? No. Your new provider, Callizy, makes the request. You only give the information in Callizy. ### How much does the transfer cost? Nothing with Callizy, and RingCentral does not charge for a number leaving. Your RingCentral subscription runs until the day of the transfer. ### How long does it take? 4 to 8 business days on average, once Callizy has sent the request. ### Do my recorded calls follow? No. Download them before cancelling: Analytics & Logs › Call Log › Download, as MP3. ### What if I only transfer some of my numbers? In Callizy, choose “Only some of the numbers”. The others stay at RingCentral. Updated October 27, 2026.