# Transfer your number from Rogers The account number, the bill and the text to confirm at Rogers. - Role: Manager - Duration: 25 min - Learning Centre: https://callizy.ca/en/apprendre/quitter-rogers ## Before you start - Be the Rogers account holder, or authorized for the business. - Access to MyRogers, or your latest Rogers bill. - For a cell phone: the phone with its Rogers SIM card, turned on, on the day of the transfer. ## Step by step 7 steps, about 25 min. Screenshots show Callizy in French. Button names are given in English. **At Rogers** ### 1. Find your account number (2 min) In MyRogers, it appears on the **Overview** page. It is also on your bill. Copy it digit by digit. ### 2. Download your latest bill (2 min) In MyRogers, on the **Overview** page, click **View bill**, then **Save PDF**. The bill must show the account holder’s name, the service address and the numbers to transfer. ### 3. Transfer PIN and IMEI (1 min) For a cell phone, Canadian carriers ask for only one of these: the **account number**, the **account password or PIN**, or the phone’s **IMEI**. So the account number is enough. Rogers did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill. ### 4. Under contract? Check your terms (5 min) Are you under contract, or is your phone financed with Rogers? Fees may apply under your terms: check them in your agreement or with Rogers. Otherwise, there are no fees to leave. ### 5. Keep the line active until the end (4 to 8 days) Do not cancel anything with Rogers before the transfer is complete. For a cell phone, Rogers sends a text to the number: reply **YES** within 90 minutes, with no other word or punctuation. Without a reply, the request is cancelled. Several lines: one text per line, each one to confirm. Phone lost or broken? Call Rogers at 1-877-327-8503. **In Callizy** ### 6. Do the transfer in Callizy (10 min) With the account number and the bill, make the request in Callizy. Write “Rogers” in **Carrier**, then the name and address exactly as on the bill. Everything is explained in [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). **After the transfer** ### 7. Once the transfer is complete, close the old service (5 min) Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, call Rogers: an agent reviews the account with you. ## Key points - Do not cancel anything with Rogers before the transfer is complete. - The name, address and account number must be exactly those on the Rogers bill. - For a cell phone, reply “YES” to the Rogers text within 90 minutes. - The transfer is free with Callizy. ## Not working? ### Rogers refuses the transfer 1. Compare the account holder’s name, the service address and the account number with those on the Rogers bill, letter by letter. 2. Check that the number is still active with Rogers. 3. In Callizy, open the transfer in **Numbers** and click “Correct the request”: the request is sent again. ### Rogers text not received, or unable to reply 1. Check that the Rogers SIM card is in the phone, turned on, with a signal. 2. Reply only “YES”, with no other word or punctuation. 3. Phone lost, stolen or broken: call Rogers at 1-877-327-8503. 4. Without a reply within 90 minutes, the request is cancelled. Then write to support@callizy.ca, with the number concerned. ## Frequently asked questions ### Does Rogers charge for leaving? Only if you are under contract: check your terms with Rogers. With Callizy, the transfer is free. ### Do my voicemail messages follow? No. Saved voicemail messages are erased once the transfer is done. Listen to or write down the ones you want to keep before. ### Can my Rogers landline move? Yes, if it is a Canadian number. An alarm connected to the line must be turned off before the transfer. If your Internet is tied to the line, the current carrier turns it off. ### I have several Rogers lines. Rogers sends one text per line. Reply “YES” to each one. Updated October 27, 2026.