# Transfer your number from Vidéotron

What to prepare at Vidéotron before transferring your number.

- Role: Manager
- Duration: 25 min
- Learning Centre: https://callizy.ca/en/apprendre/quitter-videotron

## Before you start

- Be the Videotron account holder, or authorized for the business.
- Your latest Videotron bill.
- For a cell phone: the phone with its Videotron SIM card, turned on, on the day of the transfer.

## Step by step

7 steps, about 25 min.

Screenshots show Callizy in French. Button names are given in English.

**At Videotron**

### 1. Find your account number (2 min)

It is on your Videotron bill, with the account holder’s name and the service address. Copy it digit by digit.

### 2. Keep the latest bill (2 min)

As a PDF or a photo. It must show the account holder’s name, the service address and the numbers to transfer.

### 3. Transfer PIN and IMEI (1 min)

For a cell phone, Canadian carriers ask for only one of these: the **account number**, the **account password or PIN**, or the phone’s **IMEI**. So the account number is enough. Videotron did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

### 4. Under contract? Check your terms (5 min)

Are you under contract? Fees may apply under your terms with Videotron: check them in your agreement or with Videotron. Without a contract, there are no fees to leave.

### 5. Keep the line active until the end (4 to 8 days)

Do not cancel anything with Videotron before the transfer is complete. For a cell phone, keep the Videotron SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? Videotron’s validation team: 1-833-655-8479.

**In Callizy**

### 6. Do the transfer in Callizy (10 min)

With the account number and the bill, make the request in Callizy. Write “Videotron” in **Carrier**, then the name and address exactly as on the bill. Everything is explained in [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero).

**After the transfer**

### 7. Once the transfer is complete, close the old service (5 min)

Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. If the number still shows on your account, ask Videotron to remove it. To cancel another service, contact Videotron.

## Key points

- Do not cancel anything with Videotron before the transfer is complete.
- The name, address and account number must be exactly those on the Videotron bill.
- For a cell phone, reply to the confirmation text within 90 minutes.
- The transfer is free with Callizy.

## Not working?

### Videotron refuses the transfer

1. Compare the account holder’s name, the service address and the account number with those on the Videotron bill, letter by letter.
2. Check that the number is still active with Videotron.
3. In Callizy, open the transfer in **Numbers** and click “Correct the request”: the request is sent again.

### Confirmation text not received

1. Check that the Videotron SIM card is in the phone, turned on, with a signal.
2. Without a reply within 90 minutes, the request is cancelled. Call Videotron’s validation team at 1-833-655-8479: they can authorize the transfer so the request is sent again.
3. Then write to support@callizy.ca, with the number concerned.

## Frequently asked questions

### Does Videotron charge for leaving?

Only if you are under contract: check your terms with Videotron. With Callizy, the transfer is free.

### Can my Videotron Business landline move?

Yes, if it is a Canadian number. An alarm connected to the line must be turned off before the transfer. Internet tied to the line may be cut by the current carrier.

Updated October 27, 2026.