# Transfer your number from Virgin Plus The account number, the bill and the text to confirm at Virgin Plus. - Role: Manager - Duration: 25 min - Learning Centre: https://callizy.ca/en/apprendre/quitter-virgin-plus ## Before you start - Be the Virgin Plus account holder, or authorized for the business. - Access to Virgin Plus My Account, or your latest bill. - For a cell phone: the phone with its Virgin Plus SIM card, turned on, on the day of the transfer. ## Step by step 7 steps, about 25 min. Screenshots show Callizy in French. Button names are given in English. **At Virgin Plus** ### 1. Find your account number (2 min) It is on your bill, in the **Account summary**. It is also the number used to sign up for My Account. Copy it digit by digit. ### 2. Keep the latest bill (2 min) It must show the account holder’s name, the service address and the numbers to transfer. ### 3. Transfer PIN and IMEI (1 min) For a cell phone, Canadian carriers ask for only one of these: the **account number**, the **account password or PIN**, or the phone’s **IMEI**. So the account number is enough. Virgin Plus did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill. ### 4. Under contract? Check your terms (5 min) Are you under contract, or is your phone on a payment plan with Virgin Plus? Fees may apply under your terms: check them in your agreement or with Virgin Plus. Otherwise, there are no fees to leave. The transfer does not include linked services, like voicemail messages. ### 5. Keep the line active until the end (4 to 8 days) Do not deactivate the number before the transfer is complete. For a cell phone, keep the Virgin Plus SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? The Bell and Virgin Plus validation team: 1-866-756-7039. **In Callizy** ### 6. Do the transfer in Callizy (10 min) With the account number and the bill, make the request in Callizy. Write “Virgin Plus” in **Carrier**, then the name and address exactly as on the bill. Everything is explained in [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). **After the transfer** ### 7. Once the transfer is complete, close the old service (5 min) Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, contact Virgin Plus and give the date you want. Virgin Plus equipment to return? Return it in good condition within 30 days. ## Key points - Do not deactivate anything with Virgin Plus before the transfer is complete. - The name, address and account number must be exactly those on the Virgin Plus bill. - For a cell phone, reply to the confirmation text within 90 minutes. - The transfer is free with Callizy. ## Not working? ### Virgin Plus refuses the transfer 1. Compare the account holder’s name, the service address and the account number with those on the Virgin Plus bill, letter by letter. 2. Check that the number is still active with Virgin Plus. 3. In Callizy, open the transfer in **Numbers** and click “Correct the request”: the request is sent again. ### Confirmation text not received 1. Check that the Virgin Plus SIM card is in the phone, turned on, with a signal. 2. Without a reply within 90 minutes, the request is cancelled. Call the Bell and Virgin Plus validation team at 1-866-756-7039: they can authorize the transfer so the request is sent again. 3. Then write to support@callizy.ca, with the number concerned. ## Frequently asked questions ### Does Virgin Plus charge for leaving? Only if you are under contract: check your terms with Virgin Plus. With Callizy, the transfer is free. ### Do my voicemail messages follow? No. The transfer does not include linked services, like voicemail messages. Listen to or write down the ones you want to keep before. Updated October 27, 2026.