# Save time with saved replies

Type “/” in a thread to insert a ready-made reply.

- Role: Everyone
- Duration: 3 min
- On: Web, Mac, iPhone
- Learning Centre: https://callizy.ca/en/apprendre/reponses-enregistrees
- Open this screen in Callizy: https://app.callizy.ca/en/dashboard

## Before you start

- Your Callizy account. Saved replies are in every plan.
- To create, edit or delete a reply: be a manager on the account.

## Step by step

6 steps, about 3 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open a conversation (10 s)

In the **Inbox**, open the client’s conversation. Below the thread, **Text** is selected.

### 2. Type “/” (10 s)

In the empty field, type a slash, “/”. Your replies open above the field. The **Saved replies** icon, just left of the field, opens them too.

### 3. Search (10 s)

Keep typing after the “/”: “/hours” keeps the replies whose title or text contains “hours”. Accents do not matter.

### 4. Pick one (10 s)

Click the reply, or select it with the arrow keys and Enter. Escape closes the list. The text lands in the field; nothing goes out yet.

### 5. Read it, then send (20 s)

Adjust a name or a date if needed, then press Enter: the text goes out.

### 6. Manager: create the replies (1 min)

At the bottom of the list, click **Create a reply**, or **Manage replies** if there are some already. Click **New reply**. Enter a **Title**, 80 characters max, and the **Text**, 1,600 max, then **Save**. The pencil edits a reply; the trash can deletes it, after **Yes, delete**.

## Key points

- Replies are shared by the whole company: everyone sees the same ones.
- A reply never goes out on its own: you read it, then you send.
- On the web, line breaks in a reply become spaces in the field.

## Settings

- **On iPhone**: Tap the **+** left of the field, then **Saved reply**: a “/” goes into the field and the **SAVED REPLIES** list opens. Type more to search, then tap the reply.

## Not working?

### Callizy shows “No saved replies”

1. Your company has none yet. A manager creates them with **Create a reply**, at the bottom of the list.

### Callizy shows “No reply found”

1. Delete some letters after the “/”, or search for another word from the title or text.

### Callizy shows “The reply was not saved”

1. The title and the text are both required.
2. Check your connection, then click **Save** again.

### The list does not open with “/”

1. The “/” must be the first character of an empty field.
2. In **Internal note**, replies are not offered: go back to **Text**.

### Manage replies does not show

1. Only managers create and edit replies. Everyone else uses them.

## Frequently asked questions

### Can a reply include the client’s name?

No: it goes in as written. Adjust the name before sending.

### Do saved replies work in the Android app?

No. They work on the web, on Mac and on iPhone.

Updated October 29, 2026.