# Find your way: the Phone and Administration spaces

What each space contains, and who can access it.

- Role: Everyone
- Duration: 3 min
- On: Web, Mac, iPhone, Android
- Learning Centre: https://callizy.ca/en/apprendre/se-reperer
- Open this screen in Callizy: https://app.callizy.ca/en/dashboard

## Before you start

- Your Callizy account.

## Step by step

9 steps, about 3 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Two spaces (20 s)

Callizy has two spaces. **Phone**, to call, text and answer: everyone has it. **Administration**, to set up the business: numbers, AI agents, team, billing.

**Phone**

### 2. The left menu (30 s)

**Inbox**: your texts, calls and voicemails. **Contacts**: your clients. **Power Dialer**, if your plan includes it. **Analytics**: your own stats. Several lines? They show under the Inbox.

### 3. Your colleagues (10 s)

Below the menu, **Colleagues** shows who is online. Click a name to message them: see [Messages and calls between colleagues](https://callizy.ca/en/apprendre/entre-collegues).

### 4. Your name, bottom left (20 s)

Click your name: **Available** or **Do not disturb**, **My Profile**, **Get the app** and **Logout**.

**Administration**

### 5. Open Administration (10 s)

Owner or manager? At the bottom left of the Phone space, click **Administration**.

Menu: Phone › Administration

### 6. The Administration menu (30 s)

At the top, **Numbers**: everything about a line is set on its page. Then three groups: **Answer**, with **AI voice agents** and **Calendars**; **Call**, with **Call campaigns** and **Power Dialer**; **Track**, with **Live**, **Analytics** and **History**. During the free trial, **Get started** lists the setup steps.

### 7. Settings (20 s)

Click **Settings**: a column opens. Under **Company**: **Team management**, **Business hours**, **Trust center**, **Integrations**, **Developers** and **Billing**, for the owner. Under **My account**: **Profile**.

### 8. Go back to Phone (10 s)

At the bottom left of Administration, the **Phone** button takes you back to your calls.

**In the app**

### 9. Phone in your pocket (20 s)

The apps carry the Phone space. On iPhone: **Home**, **Keypad**, **Team** and **Contacts**. On Android: **Home**, **Keypad**, **History**, **Messages** and **Contacts**. Administration is set up on the web or on Mac.

## Key points

- Phone is for everyone. Administration is for the owner and managers.
- A supervisor opens Live, Analytics and History through Team insights.
- Your name, bottom left, opens your own settings.

## Settings

- **Owner**: Everything, billing included.
- **Manager**: Sets everything except billing.
- **Supervisor**: Hears every call, sees analytics and live calls. In their Phone space, **Team insights** opens **Live**, **Analytics** and **History**.
- **Member**: Takes calls. Listens per the team rule. Has the Phone space only.

## Not working?

### The Administration button does not show

1. It is for the owner and managers.
2. Supervisor? Click **Team insights** instead.
3. Need more access? Ask the account owner.

### Billing does not show in Settings

1. It is for the account owner: the subscription is in their name.

### Power Dialer does not show in your Phone space

1. It is part of the Business plan. The owner changes plans in Settings › Billing.

## Frequently asked questions

### Where do I change a colleague’s role?

In **Settings** › **Team management**, click the colleague: their panel shows **Role**. Only the owner names or removes a manager, and nobody changes their own role.

### What is Get started for?

During the free trial, it lists the setup steps: a number, an AI agent, a colleague, a calendar and the app. See [Go live with Callizy](https://callizy.ca/en/apprendre/mettre-en-service).

Updated October 29, 2026.