# Secure your account Passkey, Google sign-in or magic link. - Role: Everyone - Duration: 3 min - On: Web, iPhone, Android - Learning Centre: https://callizy.ca/en/apprendre/securiser-compte - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=profile ## Before you start - A Callizy account. - For a passkey: a computer or phone locked with a fingerprint, Face ID or a code. ## Step by step 5 steps, about 3 min. Screenshots show Callizy in French. Button names are given in English. ### 1. Open your profile (10 s) At the bottom left, click your name, then **My Profile**. Scroll down to **Passkeys**. Menu: Your name › My Profile › Passkeys ### 2. Add a passkey (30 s) Click **Add a passkey**. Give it a name, for example “Personal MacBook Pro”, then **Register passkey**. Your device asks for your fingerprint, Face ID or its code: the passkey is created. ### 3. Sign in with it (10 s) On the sign-in page, click **Continue with a passkey**, then confirm with your fingerprint or Face ID. No password to type. In the iPhone or Android app, tap **Sign in with a passkey**: a window opens, confirm, and you’re back in the app, signed in. ### 4. Manage your passkeys (20 s) Each passkey shows whether it is **Synced across devices** or **Bound to this device**, when it was added and when it was last used. Lost or sold a device? Click the trash icon on its passkey’s row, then **Delete**. ### 5. Change your password if needed (30 s) In **Security**, just above, click **Change my password**: your current password, then the new one, at least 8 characters. ## Key points - Four ways to sign in: password, Google, email code or passkey. - With a passkey, nothing to remember or type, and never a verification code. - An unusual sign-in on the web asks for a code: by text message to your verified cell phone, otherwise by email. ## Settings - **Set up a passkey?**: After you sign in on the web, Callizy offers it as long as you have no passkey. **Activate** creates it right away; **Later** asks again in 30 days. - **Continue with a magic link**: On the sign-in page, enter your email: you get a 6-digit code and a link. The link works from any device. In the apps, choose the email code. - **Remember this browser for 30 days**: Check it when Callizy asks for a code: this browser won’t ask again for 30 days. - **Forgot password?**: On the sign-in page, enter your email: a code arrives to choose a new password. ## Not working? ### Callizy shows “Unknown or revoked passkey” 1. The passkey was removed from your profile, or it belongs to another account. 2. Sign in another way, then add a new passkey in **My Profile**. ### Callizy shows “Passkey sign-in failed” 1. Your device’s window may have been closed: try again. 2. A passkey **Bound to this device** only works on it: elsewhere, sign in another way. ### Callizy shows “Could not register passkey” 1. Your device must be locked with a fingerprint, Face ID or a code. 2. Did you cancel your device’s prompt? Try again. ### Callizy shows “Verify your identity” 1. Your sign-in is out of the ordinary: an unknown device with a new country, a new province or more than 7 days without signing in, or several failed attempts in a row. 2. Enter the 6-digit code you got by text message or email. 3. Didn’t get it? **Resend**, **Get a call** or **Try another method**. ## Frequently asked questions ### Does Callizy support passkeys? Yes. Add one in **My Profile**, on the web, then use it to sign in on the web and in the iPhone and Android apps. ### Can I create a passkey in the iPhone or Android app? It is created in **My Profile**, on the web. Synced across your devices, for example through iCloud Keychain or Google, it then works in the app. ### With a passkey, does Callizy ask me for a code? No, never. The code only applies to the other ways of signing in, and only when the sign-in is out of the ordinary. ### Where does the verification code arrive? By text message to the verified cell phone in your profile, otherwise by email. You can also ask for a call. Updated October 29, 2026.