# Connect Slack

Missed calls, voicemails and texts, in your Slack channel.

- Role: Manager
- Team and Business plans
- Duration: 2 min
- On: Web
- Learning Centre: https://callizy.ca/en/apprendre/slack
- Integrations path · Lesson 4
- Open this screen in Callizy: https://app.callizy.ca/en/manager?view=integrations-marketplace&app=slack
- The page on callizy.ca: https://callizy.ca/en/integrations/slack

## What the integration does

Connect your Slack workspace and pick a channel. Every missed call, voicemail (with its transcript) and text received lands there with the contact name and a button to call back, listen or reply in Callizy.

The team sees what is waiting without opening the dashboard. Completed calls can go there too, with the agent and the duration. Nothing goes from Slack to Callizy.

## Before you start

- Be a manager on the Callizy account.
- Your Slack workspace, and the channel to post in.
- The Team or Business plan.

## Step by step

3 steps, about 2 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open Callizy integrations (30 s)

In Callizy, open **Administration**, then **Settings** and **Integrations**. Click the **Slack** card, then **Connect Slack**.

Menu: Administration › Settings › Integrations

### 2. Accept in Slack (30 s)

The Slack screen opens. Sign in with an admin account and accept. You come back to Callizy and see “Connected to …”. Slack asks which channel to post in: pick it on that screen. A “Callizy is connected” message arrives right away.

### 3. That’s it (10 s)

One person connects, for the whole company. After that, every call from every team member is logged. The settings at the bottom of the panel can be changed at any time.

## What you’ll see

![Messages from the Callizy app in Slack: a call with its summary, a "Missed call", a transcribed "Voicemail" and a "Text received", each with its own button.](https://callizy.ca/images/apprendre/integrations/slack-1.webp)
Missed call, transcribed voicemail, text received: each with its button.

## Key points

- One channel per company.
- Nothing goes from Slack to Callizy: the button in the message opens Callizy.
- Completed calls are off by default.

## Settings

- **Missed calls**: Who called, and a button to call back.
- **Voicemails**: Who, how long, and the transcript.
- **Texts received**: The message, and a button to reply.
- **Completed calls**: Every answered call, with the agent and the duration. Off by default.

## Not working?

### Messages arrive in the wrong channel

1. Disconnect Slack, then reconnect it: Slack asks for the channel again.

### Completed calls do not arrive

1. They are off by default: turn on **Completed calls** in the Callizy Slack settings.

## Frequently asked questions

### Change the channel?

Disconnect, then reconnect: Slack asks for the channel again.

### Several channels?

One channel per company for now.

### Is it included in my subscription?

Yes, in the Team and Business plans, at no extra cost. The Solo plan does not include it.

Updated October 27, 2026.