# Connect Square Appointments The AI agent books directly in Square Appointments. - Role: Manager - Team and Business plans - Duration: 2 min - On: Web - Learning Centre: https://callizy.ca/en/apprendre/square-appointments - Integrations path · Lesson 5 - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=calendars - The page on callizy.ca: https://callizy.ca/en/integrations/square ## What the integration does Salon, clinic, workshop, garage: if your bookings live in Square, the AI agent reads the real availability there during the call and creates the appointment, with the customer and their number. The appointment shows up in your Square calendar as if it had been booked at the counter. The customer asks for a haircut or a consultation: the agent books that service, at the duration and price set in Square. You can also limit it to a single service, or to one team member. The agent sees appointments booked at the counter or online: never two customers on the same slot. ## Before you start - Be a manager on the Callizy account. - An AI receptionist already created: see [Create and test your AI receptionist](https://callizy.ca/en/apprendre/creer-sa-receptionniste). - The owner account of your Square, with Square Appointments turned on and at least one service. - The Team or Business plan. ## Step by step 5 steps, about 2 min. Screenshots show Callizy in French. Button names are given in English. **Connect Square** ### 1. Open Callizy calendars (30 s) In Callizy, **Calendars** menu, then **Connect a calendar**. Pick **Square Appointments** and give it a name. Menu: Calendars › Connect a calendar ### 2. Accept in Square (30 s) The Square screen opens. Sign in with the owner account and click **Allow**. You come back to Callizy. ### 3. Check the services (30 s) Callizy lists your Square services. By default, the agent offers them all and books the one the customer asks for. You can limit it to a single service, or to one team member. **Give it to the AI agent** ### 4. Open the agent’s page (30 s) **AI voice agents** menu, your agent, **Actions** tab, **Appointment booking** row. Menu: AI voice agents › Actions › Appointment booking ### 5. Pick the Square calendar (30 s) Select it in the list, set the opening hours, save. From the next call, the agent offers slots and books. ## What you’ll see ![The “Calendars” tab with the “Square settings” window open: “Service booked” set to “All services (3)”, “Team member” set to “First available”, and the “Save” button.](https://callizy.ca/images/apprendre/integrations/square-1.webp) Square settings: the agent offers all your services, or just one, and the team member of your choice. ![An agent’s page, “Actions” tab: the “Appointment booking” section shows a calendar with “All services (3)”, “set in Square”.](https://callizy.ca/images/apprendre/integrations/square-2.webp) In the agent’s page: the Square calendar, all services, set in Square. ![The Callizy “Appointments” tab: three counters at the top, then the “Upcoming” list showing, for each appointment, the client, date, length, calendar and “Created by”.](https://callizy.ca/images/apprendre/integrations/rendez-vous-liste.webp) The appointments booked by the agent, with the customer, the calendar and who created it. ## Key points - Service durations and prices come from Square. - The agent sees appointments booked at the counter or online: never two customers on the same slot. - The reminders set in Square go out as usual. ## Settings - **Services offered**: All your Square services, or just one. Duration and price come from Square. - **Team member**: A specific person, or the first available. - **Location**: If your Square has several addresses, the one where the agent books. - **Confirmation text**: The customer gets the date, time and address by text, as soon as the call ends. ## Not working? ### Your Square account does not have Appointments 1. Turn on Square Appointments in your Square Dashboard (the free plan is enough), create at least one service, then connect Square. ### The agent does not book 1. In the agent’s page, **Actions** tab, **Appointment booking** row: is the calendar picked and saved? ## Frequently asked questions ### Does the customer also get Square’s reminder? Yes. The appointment is a real Square appointment: the reminders you set in Square go out as usual. ### What if the customer cancels or reschedules? The agent can cancel or move the appointment during the call, if you allow it. Square is updated right away. ### My Square account does not have Appointments Turn on Square Appointments in your Square Dashboard (the free plan is enough), create at least one service, then connect Square to Callizy. ### Is it included in my subscription? Yes, with AI agents on the Team and Business plans, at no extra cost. The Solo plan does not include it. Updated October 27, 2026.