# Monitor calls live

Calls in progress, today's missed calls and available agents, in real time.

- Role: Manager
- Duration: 3 min
- On: Web, Mac
- Learning Centre: https://callizy.ca/en/apprendre/suivi-en-direct
- Open this screen in Callizy: https://app.callizy.ca/en/manager?view=live

## Before you start

- Be the owner, a manager or a supervisor on the Callizy account.

## Step by step

6 steps, about 3 min.

Screenshots show Callizy in French. Button names are given in English.

### 1. Open the live view (10 s)

In **Administration**, under **Track**, click **Live**. Are you a supervisor? In your Phone space, click **Team insights**, then **Live**.

Menu: Administration › Track › Live

### 2. Read the four numbers (30 s)

At the top: **Calls today**, **Missed today**, **In progress** and **Agents available**.

### 3. Follow the calls in progress (30 s)

Under **Calls in progress**, each call shows its direction, **Inbound** or **Outbound**, the line, who answered, and a running timer.

### 4. Look at the recent calls (20 s)

Under **Recent calls**, the 10 most recent, with their length. A missed call is marked **Missed** and “not answered”. To go further back, click **History**, at the top right.

### 5. See who is free (20 s)

On the right, **Team status**: each person is **Available**, **On call** or **Offline**. A crown marks managers. The top line sums it up, for example “2 on call · 3 available · 1 offline”.

### 6. Leave the page open (10 s)

The page updates on its own with every call. The **Refresh** button, at the top right, reloads it if needed.

## Key points

- Live is for watching: you neither take nor transfer calls there.
- A person in Do not disturb shows as Offline.
- To replay a call or read its summary, go through History.

## Settings

- **What the numbers count**: **Calls today**: completed calls. **Missed today**: calls nobody answered. **Agents available**: people online, free and not in Do not disturb; managers are not counted.

## Not working?

### Callizy shows “Failed to load live activity.”

1. Check your connection, then click **Refresh**.
2. If the message comes back, write to support.

### A colleague who is online shows as Offline

1. They are probably in **Do not disturb**: see [Do not disturb, call forwarding and personal schedule](https://callizy.ca/en/apprendre/ne-pas-deranger).

### Live is not in your menu

1. It is for the owner, managers and supervisors.
2. A member tracks their own stats in **Analytics**, in their Phone space: see [Track your own stats](https://callizy.ca/en/apprendre/ses-chiffres).

## Frequently asked questions

### Can I listen to a call in progress?

No. Live shows the calls, with no listening and no barging in.

### What about the numbers for the week or the month?

They are in **Analytics**, under **Track**: see [Measure your team’s performance](https://callizy.ca/en/apprendre/performance-equipe).

Updated October 29, 2026.