# My phone doesn't ring Status, active tab, notifications and business hours: the checks, in order. - Role: Everyone - Duration: 3 min - On: Web, Mac, iPhone, Android - Learning Centre: https://callizy.ca/en/apprendre/telephone-ne-sonne-pas - Open this screen in Callizy: https://app.callizy.ca/en/dashboard ## Before you start - Your Callizy account. - Another phone, to call yourself at the end. ## Step by step 7 steps, about 3 min. Screenshots show Callizy in French. Button names are given in English. ### 1. Check your status (10 s) At the bottom left, under your name: **Available**, with a green dot. It says **Do not disturb**, red dot? Click your name, then turn off the **Do not disturb** switch. Menu: Your name › Do not disturb ### 2. Check the app and your profile (20 s) Do not disturb is also set in the app and in **My Profile**, and it applies to your whole account: turned on in the phone app, it also silences the computer. In the app’s settings, it must say **Available**, not **Blocked calls** (iPhone) or **Calls blocked** (Android). ### 3. Keep Callizy open (10 s) On the web, the phone lives in the Callizy tab: closed, it no longer rings. Only one tab rings at a time; the others show **Tab inactive**. See [“Tab inactive”: take back the phone](https://callizy.ca/en/apprendre/onglet-inactif). ### 4. Read the banner (10 s) “The phone is disconnected.”: click **Reconnect**. “Reconnecting the phone…”: Callizy reconnects on its own, wait a few seconds. Nothing rings until the phone is back. ### 5. Check your hours (20 s) With a personal schedule, you only ring during your hours: see **My personal schedule**, in **My Profile**. Outside the company’s business hours, the call follows the number’s path, often voicemail. See [Do not disturb, call forwarding and personal schedule](https://callizy.ca/en/apprendre/ne-pas-deranger). ### 6. On the phone, allow Callizy (30 s) In the phone’s settings, allow notifications and the microphone for Callizy. On Android, Callizy also asks to **See incoming calls**: tap **Allow**, or the call screen won’t show while the phone is locked. ### 7. Test (1 min) Call the company number from another phone, during business hours. Your colleagues ring but you don’t? Your manager checks the call’s path: see [Choose who answers a number](https://callizy.ca/en/apprendre/qui-repond). ## Key points - A call rings on the computer and the phone at the same time: answer wherever you like. - Do not disturb applies to your whole account: web, iPhone and Android. - On the web, only the active tab rings, and only while it stays open. ## Not working? ### Callizy shows “Tab inactive” 1. Another Callizy tab took the phone. Click **Resume here**, or go back to the other tab. ### Callizy shows “The phone is disconnected.” 1. Check your Internet connection. 2. Click **Reconnect**. Still nothing? Reload the page. ### Callizy shows “Connection lost” 1. Your computer lost the Internet. Wait for “Connection restored”, then read the phone banner. ### Callizy shows “Callizy isn’t responding right now” 1. Nothing has changed in your account: Callizy retries on its own. 2. If the problem continues, email support@callizy.ca. ### Callizy shows “Microphone permission required to answer” 1. On Android, open the phone’s settings and allow the microphone for Callizy. ### Your colleagues ring, but you don’t 1. Check Do not disturb on the web, in **My Profile** and in the app. 2. With a personal schedule, check today’s hours. 3. The flow may send the call to a team you’re not in: ask your manager. ### Nobody rings 1. Check the business hours: see [Set your business hours](https://callizy.ca/en/apprendre/heures-d-ouverture). 2. A used-up trial also stops incoming calls: see [Manage your subscription and invoices](https://callizy.ca/en/apprendre/abonnement-factures). ### The phone doesn’t ring when it’s locked 1. Allow notifications for Callizy in the phone’s settings. 2. On Android, also allow full-screen calls: **See incoming calls**, then **Allow**. ## Frequently asked questions ### Do my computer and my phone ring together? Yes: a call rings on the computer and the phone at the same time. Answer wherever you like. ### Can I get my calls on two phones? One account goes with one phone. Changing phones? Sign in on the new one: it takes the old one’s place. For a second phone, you need a second account: see [Invite your team and create ring groups](https://callizy.ca/en/apprendre/inviter-equipe). ### Does Callizy have to stay open on the computer? Yes: in a browser tab, or in the Mac app. See [Install the app on iPhone, Android and Mac](https://callizy.ca/en/apprendre/installer-les-apps). Updated October 29, 2026.