# My texts won't send United States and toll-free numbers: the registrations most often missing. - Role: Everyone - Duration: 3 min - On: Web, Mac - Learning Centre: https://callizy.ca/en/apprendre/textos-ne-partent-pas - Open this screen in Callizy: https://app.callizy.ca/en/manager?view=trust ## Before you start - Your Callizy account. - To register: be a manager. ## Step by step 6 steps, about 3 min. Screenshots show Callizy in French. Button names are given in English. ### 1. Read the warning (10 s) Above the text box, before you even type, Callizy warns you when a text can’t go out from this number. The **Trust center** link leads to the missing registration. ### 2. To Canada, from a local number (10 s) Nothing to do: it works right away. ### 3. To the United States, from a local number (1 min) Carriers require your business and your texts to be registered. In Administration, **Settings**, **Trust center**, section **Texting US numbers**: **Your business (brand)** and **Your texts (campaign)** must be **Approved**. Nothing goes out until the campaign is approved. Menu: Administration › Settings › Trust center ### 4. From a toll-free number (30 s) Each toll-free number has its own application, free of charge, to text Canada as well as the United States. In **Toll-free numbers**, click **Enable texting**. Carriers answer within days, sometimes weeks. ### 5. Follow the status (10 s) Each application is **To do**, **Under review**, **Approved** or **Rejected**. Rejected: the reason shows. Fix it, then **Resubmit**. ### 6. Read the error message (10 s) Everything is approved and the text still won’t go? The message says why: a landline, an invalid number, a customer who unsubscribed. The causes are below. ## Key points - From a local number, texting Canada works right away. - To the United States from a local number: your business and your texts must be registered. - A toll-free number only texts once its application is approved. ## Not working? ### Callizy shows “Texting a US number from a local number requires a carrier registration. Do it in the Trust center.” 1. Your manager fills in **Texting US numbers**, in the **Trust center**. 2. See [Texts to the United States and from a toll-free number](https://callizy.ca/en/apprendre/textos-etats-unis-sans-frais). ### Callizy shows “This toll-free number is not yet verified for texting. Enable texting from the Numbers page.” 1. Your manager clicks **Enable texting** on this toll-free number, in **Numbers** or in the **Trust center**. 2. Status **Under review**? Nothing goes out until approval. ### Callizy shows “This recipient has unsubscribed from your messages.” 1. The customer asked to stop getting your texts: call them instead. See [Texts and CASL](https://callizy.ca/en/apprendre/textos-lcap). ### Callizy shows “This number can’t receive text messages.” 1. It’s often a landline: call instead. ### Callizy shows “Invalid destination number.” 1. Check the number: 10 digits for Canada and the United States, area code included. ### Callizy shows “This number is your own line: you can’t text yourself.” 1. The recipient is one of your company’s numbers: text another number. ### Callizy shows “Sending messages to this region isn’t enabled.” 1. The recipient’s country isn’t open to texts: contact support. ### Callizy shows “Message too long (max 1,600 characters)” 1. Split the message into two texts. ### Callizy says “file too large” 1. Images and audio: 5 MB max. Videos and PDFs: 75 MB max; too heavy for a text, they go out as a link. 2. Up to 10 files per text. ### Callizy shows “The text did not go out.” 1. Try again in a moment. 2. Still not? Check that the subscription is active: see [Manage your subscription and invoices](https://callizy.ca/en/apprendre/abonnement-factures). Otherwise, contact support. ## Frequently asked questions ### Are texts limited? No, not the ones you type in Callizy. Only automated sends, through the API or Zapier for example, have a cap, shown in **Billing**. ### Does US registration cost anything? Carrier fees would apply, passed through at cost: the amount shows in the **Trust center**. A toll-free application is free. ### Does my local number text Canada without registering? Yes, right away. Updated October 29, 2026.