# Full tour of Callizy A 15-minute tour of the product, from buying the number to statistics. - Role: Everyone - Duration: 15 min - On: Web, Mac, iPhone, Android - Learning Centre: https://callizy.ca/en/apprendre/visite-complete ## Before you start - Your Callizy account. - For the Administration part: be the owner or a manager. ## Step by step 10 steps, about 15 min. Screenshots show Callizy in French. Button names are given in English. **Administration** ### 1. The number (2 min) Everything starts with the number. In **Numbers**, buy a local or toll-free line, or transfer the one your clients know. See [Buy a local or toll-free number](https://callizy.ca/en/apprendre/acheter-un-numero) and [Transfer your current number to Callizy](https://callizy.ca/en/apprendre/transferer-son-numero). Menu: Administration › Numbers ### 2. Who answers (2 min) On the number’s page, **Who answers** shows the path of a call. A flow changes it: business hours, a “press 1” menu, a team that rings. See [Choose who answers a number](https://callizy.ca/en/apprendre/qui-repond), [Create your first call flow](https://callizy.ca/en/apprendre/premier-flux) and [Add a voice menu (“press 1”)](https://callizy.ca/en/apprendre/menu-vocal). ### 3. The AI agent (2 min) In **AI voice agents**, create a receptionist who answers for you: always, in the evening, or when nobody picks up. In **Calendars**, connect a calendar so it can book appointments. See [Create and test your AI receptionist](https://callizy.ca/en/apprendre/creer-sa-receptionniste). ### 4. The team (1 min) In **Settings** › **Team management**, invite your colleagues and create teams that ring together. See [Invite your team and create ring groups](https://callizy.ca/en/apprendre/inviter-equipe). **Phone** ### 5. Call and answer (2 min) In the **Phone** space, your calls ring on the web, on Mac and in the app. See [Make and receive a call](https://callizy.ca/en/apprendre/passer-et-recevoir-un-appel) and [Install the app on iPhone, Android and Mac](https://callizy.ca/en/apprendre/installer-les-apps). ### 6. The inbox (2 min) The **Inbox** brings together texts, calls and voicemails, one conversation per client. See [Send and receive texts](https://callizy.ca/en/apprendre/envoyer-des-textos), [Listen to your voicemails and read their transcripts](https://callizy.ca/en/apprendre/messages-vocaux) and [Work together on a conversation](https://callizy.ca/en/apprendre/travailler-a-plusieurs). ### 7. Contacts (1 min) **Contacts** keeps your clients, with their notes and tasks. See [Contacts, notes and tasks after a call](https://callizy.ca/en/apprendre/contacts-notes-taches). **Track** ### 8. Live calls and stats (2 min) In Administration, under **Track**: **Live** for right now, **Analytics** for the team’s numbers, **History** for every call. Everyone also sees their own stats in **Analytics**, in their Phone space. See [Monitor calls live](https://callizy.ca/en/apprendre/suivi-en-direct), [Measure your team’s performance](https://callizy.ca/en/apprendre/performance-equipe) and [Track your own stats](https://callizy.ca/en/apprendre/ses-chiffres). **Going further** ### 9. Your software (30 s) **Settings** › **Integrations** connects Callizy to your software. See [Understand Callizy integrations](https://callizy.ca/en/apprendre/integrations-notions). ### 10. Call a list (30 s) Under **Call**: **Call campaigns** has an AI agent call a list; **Power Dialer** chains your calls. Both are part of the Business plan. See [Launch an AI call campaign](https://callizy.ca/en/apprendre/campagne-appels-ia) and [Call with the Power Dialer](https://callizy.ca/en/apprendre/appeler-power-dialer). ## Key points - The number is at the center: everything about it is set on its page. - Phone is for every day; Administration is mostly for setup. - Each area has its own guide: follow the links at your own pace. ## Not working? ### An area is missing from your menu 1. Your role or your plan does not include it: see [Find your way: the Phone and Administration spaces](https://callizy.ca/en/apprendre/se-reperer). ## Frequently asked questions ### Where do I start? With [Go live with Callizy](https://callizy.ca/en/apprendre/mettre-en-service): the setup steps, in order. ### Do my colleagues need to read everything? No. For them, the Phone space is enough: see [Join your team after an invitation](https://callizy.ca/en/apprendre/rejoindre-son-equipe). Updated October 29, 2026.