CallizyCallizy

Slack

Official integration, by Callizy

Missed calls, voicemails and texts, in your Slack channel

Connect your Slack workspace and pick a channel. Every missed call, voicemail (with transcript) and text received lands there with the contact name and a button to call back, listen or reply in Callizy.

Plans
All, included
Category
Notifications
Tool
Slack
Messages Callizy dans Slack : appel manqué, message vocal transcrit, texto

Both ways, nothing to type

The team sees what is waiting without opening the dashboard. Completed calls can go there too, with the agent and the duration. Nothing goes from Slack to Callizy.

Messages Callizy dans Slack : appel manqué, message vocal transcrit, texto

Missed call, transcribed voicemail, text received: each with its button.

A manager connects the tool once

After that, every team call is logged on its own.

Connect Slack

  1. 1

    Open Callizy integrations

    In Callizy, Configuration menu, then Integrations. Click the Slack card, then Connect Slack.

  2. 2

    Accept in Slack

    The Slack screen opens. Sign in with an admin account and accept. You come back to Callizy and see “Connected to …”. Slack asks which channel to post to: pick it on that screen. A “Callizy is connected” message lands right away.

  3. 3

    That is it

    One person connects, for the whole company. After that, every call from every team member is logged. The settings at the bottom of the panel can be changed at any time.

You choose what gets logged

In the Callizy Slack panel. A manager changes them at any time.

Missed calls

Who called, and a button to call back.

Voicemails

Who, how long, and the transcript.

Texts received

The message, and a button to reply.

Completed calls

Every answered call, with the agent and the duration. Off by default.

Frequently asked questions

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