Track your own stats
Your calls, your missed calls, your talk time and your texts, by period.
Role : EveryoneDuration : 2 minOn : Web, Mac
Before you start
- A Callizy account, agent or manager.
Step by step
5 steps, about 2 min- 1
Open Analytics
10 sIn the left menu, click Analytics: “Your performance overview”.
Analytics
Open this screen in Callizy - 2
Choose the period
10 sToday, Yesterday, This week, This month, This quarter or This year. It starts on This week, which begins on Monday.
- 3
Read your four numbers
30 sCalls: the ones you took, made or let ring. Missed: calls that rang your phone with no answer. Time on calls: how long your answered calls lasted. SMS sent: the texts you sent.
- 4
Follow the volume by day
20 sCall Volume shows your calls day by day, inbound and outbound. Direction gives the share of each.
- 5
Spot your busy hours
20 sAt the bottom, Activity heatmap: your calls by day of the week and by hour. The darker the square, the more calls.
Key points
- Your stats only count your calls: the ones you take, make or let ring.
- The week starts on Monday.
- The whole team’s numbers are with the manager: see Measure your team’s performance.
Not working?
Callizy shows “No data available”
- Click Retry.
- Choose a wider period, for example This month.
A call is missing from my stats
- A call taken by a colleague or by the AI agent doesn’t count for you.
- A missed call only counts if it rang your phone.
Frequently asked questions
Does my manager see my stats?
Yes: they see those of each person on the team.
Are my stats in the iPhone or Android app?
Not yet: they are on the web and in the Mac app.
Updated October 29, 2026
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