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Call with the Power Dialer

Call queue, script, dispositions, pre-recorded voicemails and callbacks.

Role : AgentBusiness planDuration : 4 minOn : Web, Mac

Before you start

  • Be assigned to a campaign by your manager.
  • A microphone and earphones plugged into your computer.

Step by step

7 steps, about 4 min
  1. 1

    Open the campaign

    10 s

    In the menu, click Power Dialer: your campaigns, with their Prospects, Called and Interested. Click Open →.

    Power Dialer

    Open this screen in Callizy
  2. 2

    Find your way

    20 s

    On the left, the Call queue. In the middle, the prospect’s page and their Call history. On the right, the Script, the Disposition and the Quick note. At the bottom, the call bar.

  3. 3

    Call

    10 s

    The first waiting prospect is already selected. Click Call. During the call, the bar shows the number shown and why: Local presence (area code), Rotation, Usual number…

  4. 4

    Follow the script

    1 min

    The Script shows with the prospect’s name, company and job title already filled in. Mute and Hold are in the bar; Hang up ends the call.

  5. 5

    Reached voicemail?

    10 s

    Click VM Drop and choose one of your pre-recorded messages: it plays to the prospect, then the call ends. You don’t have to say a thing.

  6. 6

    Choose the disposition

    20 s

    After the call, pick the result under Disposition. For a callback, set Call back on: the date and time. Click Confirm & Next: the next waiting prospect shows up.

  7. 7

    Take a note if needed

    20 s

    Under Quick note, write what to remember, then Save. The note stays on the prospect.

Key points

  • Confirm & Next saves the disposition and moves to the next waiting prospect.
  • A callback needs a date: without it, the button stays gray.
  • At callback time, Callizy alerts you, and the prospect moves to the top of the queue under Call back now.

Settings

You can change them at any time, without reconnecting anything.

Record your voicemail drops
In the VM Drop menu, click Manage or + Record a message. Give it a name, for example “Standard intro”, then Record with your microphone, or upload an audio File. Each agent has their own messages.
Automatic or Manual
In the call bar, Automatic lets Callizy pick the number shown. Manual lets you pick it from the campaign’s numbers; your choice is remembered for that contact.
Pin a contact’s number
On the prospect’s page, under Number shown to this contact, Pin keeps that number for them; Unpin goes back to the automatic choice.
Filter the queue
All, To call back or Done. Skip passes a prospect without handling it; Add a prospect adds one by hand.

Not working?

Callizy shows “No campaign assigned”
  1. Ask your manager to assign you to a campaign.
The VM Drop messages are grayed out
  1. They can only be chosen during a call in progress.
Callizy shows “No voicemail drop”
  1. Record one: + Record a message.
Callizy shows “Cannot access the microphone”
  1. Allow the microphone for app.callizy.ca in your browser, then try again.
No alert at callback time
  1. Callbacks only alert you while the campaign is open.
  2. Allow notifications when the browser asks.
The Power Dialer isn’t in the menu
  1. It is part of the Business plan.

Frequently asked questions

Can I use the Power Dialer on my cell phone?
No: it is on the web and in the Mac app.
What happens when the queue is empty?
When no prospect is waiting anymore, the campaign switches to “Completed”.

Updated October 29, 2026

PreviousPrepare a Power Dialer campaign

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