Power Dialer and the National DNCL

Permitted calling hours and the National Do Not Call List.

Role : ManagerBusiness planDuration : 4 minOn : Web, Mac

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Before you start

The Business plan. During the trial, everything is open.
Know what the law asks of you. Callizy gives no legal advice: the National Do Not Call List (DNCL) and telemarketing rules fall under the CRTC.

4 steps, about 4 min

1
Clean your list before importing
2 min
Callizy doesn’t check the National DNCL. Remove the numbers not to call from your file yourself, before you import it.
2
Import the list
1 min
In Power Dialer, click New campaign. At the Prospects step, click Import prospects (CSV). Download a template gives the columns: phone, required, then first_name, last_name, company, position and email. The details: Prepare a Power Dialer campaign.
Administration/Power Dialer/New campaign
3
Call at the hours you choose
10 s
Callizy blocks no hours. A call only goes out when an agent clicks Call. Plan your calling sessions yourself.
4
Log every refusal
20 s
After the call, pick the disposition. The default ones are in French, for example Pas intéressé, not interested, or Faux numéro, wrong number. The Power Dialer doesn’t block a marked number: don’t call it again, and remove it from your next lists.

Callizy doesn’t check the National DNCL and doesn’t limit calling hours.
The Power Dialer only calls when an agent clicks Call.
The same number can be imported into another campaign: your lists are what count.

The Power Dialer shows the “Included in Business” badge

The Power Dialer needs the Business plan: see Manage your subscription and invoices.

Prospects are skipped on import

Does Callizy check the National DNCL?

No. There is no automatic check. Do it before you import your lists. The DNCL falls under the CRTC.

Which number do the people called see?

A Power Dialer number of your business. Callizy picks it by local presence or by rotation: see Call with the Power Dialer.

What about voicemail?

Callizy doesn’t detect answering machines. Your agent can drop a pre-recorded message with VM Drop.

Are the calls recorded?

Only if outbound recording is on for the number used. No notice plays to the person called: tell them yourself. See Record calls in line with Quebec’s Law 25.

Updated October 29, 2026