Transfer your number from Koodo

Before you start

• Be the Koodo account holder, or authorized for the business.
• Access to Koodo Self Serve, or your latest bill.
• For a cell phone: the phone with its Koodo SIM card, turned on, on the day of the transfer.

1. 1

   At Koodo

   Find your account number

   2 min

   It has 8 digits. Log in to Self Serve, then click the menu at the top of the page: the number appears there. Copy it digit by digit.

2. 2

   Keep the latest bill

   2 min

   It must show the account holder’s name, the service address and the numbers to transfer.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Koodo did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract, or is your phone on the Tab with Koodo? Fees may apply under your terms: check them in your agreement or with Koodo. Otherwise, there are no fees to leave. Koodo does not have to keep your voicemail messages after cancellation: listen to the ones you want to keep before.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not cancel anything with Koodo before the end: a number you leave without transferring it can be given to another customer. For a cell phone, keep the Koodo SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? Koodo’s transfer team: 1-844-232-7678.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “Koodo” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, contact Koodo.

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