Transfer your number from Google Voice

Before you start

• In Canada, Google Voice goes through Google Workspace. You need the Google Voice Admin role in the Google Admin console.
• For the account number: the right to manage billing (Billing management).
• Keep Google Voice active until the transfer is complete.

Steps 1 to 6 are done in the Google Admin console. Menus are named as in its English version.

1. 1

   In the Google console

   Write down the transfer PIN

   2 min

   Open Apps › Google Workspace › Google Voice › Number porting › Port-out info. Write down the code: it is the transfer PIN. Do not change it during a transfer: the request could be refused. The details are on Google’s help page.

2. 2

   Write down the account number

   1 min

   Open Billing › Payment accounts. The account number is under Account ID. You need the right to manage billing.

3. 3

   Note the customer name and the service address

   2 min

   The service address is that of the Voice account’s primary location: Google Voice › Locations. It is not the billing address, nor the address assigned to the number. In Canada, Google checks the customer name and the postal code of this address: write them in Callizy as they are at Google.

4. 4

   Download your latest bill

   2 min

   Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest Google bill.

5. 5

   Export your contacts and history

   5 min

   Your contacts are in Google Contacts: select them all, then Export, in Google CSV format. History, text messages and voicemail messages: Google Takeout, Voice service.

6. 6

   Keep Google Voice active until the transfer

   until transfer day

   Do not cancel Google Voice before Callizy confirms the transfer is complete: otherwise, the transfer could be refused. Do not change the Port-out info code either.

7. 7

   In Callizy

   Do the transfer in Callizy

   20 min

   In the Administration space, open Numbers, then Transfer a number. In Carrier, write Google Voice. Enter the account number, the PIN from Port-out info, the customer name and the primary location’s address, add the bill, then sign the letter. Step by step: Transfer your current number to Callizy.

   Administration/Numbers/Transfer a number

8. 8

   At Google, at the end

   Cancel Google Voice once the transfer is complete

   5 min

   Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Only then, cancel Google Voice.

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