Transfer your number from another carrier

Before you start

• Be the account holder with your carrier, or authorized for the business.
• Access to your customer account, or your latest bill.
• For a cell phone: the phone with its current SIM card, turned on, on the day of the transfer.

1. 1

   At your carrier

   Find your account number

   2 min

   It is on your bill, with the account holder’s name and the service address. Copy it digit by digit.

2. 2

   Download your latest bill

   2 min

   From your carrier’s customer account. It must show the account holder’s name, the service address and the numbers to transfer.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Your carrier did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract? Fees may apply under your terms with your carrier: check them in your agreement or with your carrier. Without a contract, there are no fees to leave. Voicemail messages do not follow the number: listen to the ones you want to keep before.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not cancel anything before the transfer is complete: a cancelled number can no longer be transferred. For a cell phone, keep the SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? Call your carrier: its validation team can authorize the transfer.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write your carrier’s name in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. If the number still shows on your account, ask your former carrier to remove it. To cancel another service, contact them.

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