Transfer your number from Quo

Before you start

• A paid Quo account. Quo does not transfer a number during its trial.
• To export your data: be the Owner of the Quo workspace.
• Keep Quo active until the transfer is complete. If it is cancelled before, the number can be lost.

Steps 1 to 5 are done in Quo. Menus are named as in the English version of Quo.

1. 1

   At Quo

   Ask for your transfer information

   5 min

   Fill out Quo’s outgoing transfer form (port out request form, on its help page): your first and last name, your Quo account email and all the numbers to transfer. As the new provider, choose Callizy, or Other and then write Callizy.

2. 2

   Write down the information you receive

   24 to 48 h

   Within 24 to 48 business hours, Quo emails you: account number, PIN or password if there is one, and service address. Keep this email: this is the information to enter in Callizy. The account holder is your name as it appears on your Quo account.

3. 3

   Download your latest bill

   2 min

   Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest Quo bill.

4. 4

   Export your contacts and history

   5 min

   Open Settings › General › Export your data. Check Contacts, then Call logs and Message logs to keep your call and text history. Click Export data. Quo emails the CSV files within 24 hours, and the link is valid for 72 hours. Recordings, transcripts and voicemail messages are not exported: download the ones you want to keep before the transfer.

5. 5

   Keep Quo active until the transfer

   until transfer day

   Your number works at Quo until the day of the transfer: your calls do not stop. Do not cancel before.

6. 6

   In Callizy

   Do the transfer in Callizy

   20 min

   In the Administration space, open Numbers, then Transfer a number. In Carrier, write Quo. Enter the account number, the PIN and the address received from Quo, add the bill, then sign the letter. Step by step: Transfer your current number to Callizy.

   Administration/Numbers/Transfer a number

7. 7

   At Quo, at the end

   Cancel Quo once the transfer is complete

   5 min

   Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Once the transfer is complete, you can cancel your Quo subscription. Your history stays in Quo as long as the account is open: export it first.

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