Transfer your number from TELUS

Before you start

• Be the TELUS account holder, or authorized for the business.
• Access to your TELUS online account, or your latest TELUS bill.
• For a cell phone: the phone with its TELUS SIM card, turned on, on the day of the transfer.

1. 1

   At TELUS

   Find your account number

   2 min

   It is on page 1 of the bill, near your name, and on your service agreement. In your TELUS online account, open the Billing tab, then Download current PDF bill: it appears there. Copy it digit by digit.

2. 2

   Keep the latest bill

   2 min

   The PDF bill from step 1 is used for the transfer. It must show the account holder’s name, the service address and the numbers to transfer. TELUS Business advises giving a copy to the new provider: the business name and the service address are written correctly on it.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. TELUS did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract, or is your phone on Easy Payment with TELUS? Fees may apply under your terms: check them in your agreement or with TELUS. Otherwise, there are no fees to leave.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not cancel anything with TELUS before the transfer is complete. For a cell phone, TELUS sends a text: reply YES to approve, or NO if you did not ask for anything. You have 90 minutes. Without a reply, the request is cancelled. A problem with the transfer: 1-866-558-2273.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “TELUS” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, contact TELUS.

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