Transfer your number from Virgin Plus

Before you start

• Be the Virgin Plus account holder, or authorized for the business.
• Access to Virgin Plus My Account, or your latest bill.
• For a cell phone: the phone with its Virgin Plus SIM card, turned on, on the day of the transfer.

1. 1

   At Virgin Plus

   Find your account number

   2 min

   It is on your bill, in the Account summary. It is also the number used to sign up for My Account. Copy it digit by digit.

2. 2

   Keep the latest bill

   2 min

   It must show the account holder’s name, the service address and the numbers to transfer.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Virgin Plus did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract, or is your phone on a payment plan with Virgin Plus? Fees may apply under your terms: check them in your agreement or with Virgin Plus. Otherwise, there are no fees to leave. The transfer does not include linked services, like voicemail messages.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not deactivate the number before the transfer is complete. For a cell phone, keep the Virgin Plus SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? The Bell and Virgin Plus validation team: 1-866-756-7039.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “Virgin Plus” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, contact Virgin Plus and give the date you want. Virgin Plus equipment to return? Return it in good condition within 30 days.

Not working?

Frequently asked questions