Transfer your number from RingCentral

Before you start

• Be a Super Admin of the RingCentral account, or have one with you: they are the ones who can authorize a number to leave.
• Nothing to ask RingCentral: your new provider, Callizy, makes the transfer request.
• Keep the numbers active at RingCentral until the transfer is complete.

Steps 1 to 6 are done in the RingCentral Admin Portal. Menus are named as in its English version.

1. 1

   At RingCentral

   Write down the account number and the PIN

   2 min

   Account number: usually the company’s main number, 10 digits. Check it on your bill. Transfer PIN: RingCentral does not provide one. Write 0000. The details are on RingCentral’s help page.

2. 2

   Find the account holder

   3 min

   The account holder is the company name and a Super Admin of the account, written exactly as in RingCentral. To find the Super Admins: Admin Portal › Users › User List › Users with Extensions, then the Roles filter set to Super Admin.

3. 3

   Note the service address

   2 min

   Admin Portal › Phone System › Company Info › Company Address. With several sites, open Company Info, then the number’s site. Write it in Callizy exactly as in RingCentral.

4. 4

   Download your latest bill

   2 min

   Callizy asks for last month’s bill, showing the name, the address and the numbers. Download your latest RingCentral bill.

5. 5

   Export your contacts and history

   5 min

   Personal contacts: in the Admin Portal, My Extension › Contacts › Personal › Export, then Start Export. History and recorded calls: Analytics & Logs › Call Log › Download. The log comes as a CSV file, the recordings as MP3. Only the filtered view is downloaded: check the period you chose.

6. 6

   Remove the numbers from your call rules

   5 min

   During the transfer, RingCentral replaces the numbers that leave with temporary numbers. First remove them from your call rules (call handling rules). Keep your RingCentral account active until the day of the transfer.

7. 7

   In Callizy

   Do the transfer in Callizy

   20 min

   In the Administration space, open Numbers, then Transfer a number. In Carrier, write RingCentral. Enter the account number, 0000 as the PIN, the account holder and the address from Company Info, add the bill, then sign the letter. Step by step: Transfer your current number to Callizy.

   Administration/Numbers/Transfer a number

8. 8

   At RingCentral, at the end

   Cancel RingCentral once the transfer is complete

   5 min

   Callizy writes to you when the transfer is complete. Call your number from another phone: it should ring in Callizy. Then contact RingCentral support to cancel your service.

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