Transfer your number from Fizz

Before you start

• Be the Fizz account holder.
• Access to your Fizz account.
• The phone with its Fizz SIM card, turned on, on the day of the transfer.

1. 1

   At Fizz

   Find your account number

   2 min

   It is used for the transfer, with the account holder’s name and the service address. Cannot find it in your Fizz account? Ask Fizz for it before you start.

2. 2

   A bill to provide

   2 min

   Callizy asks for a bill showing the name, the address and the number to transfer. You do not have one with Fizz? Write to support@callizy.ca before you start.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Fizz did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Financed phone? Check your terms

   5 min

   Is your phone financed with Fizz? Fees may apply under your terms: check them in your Fizz account or with Fizz. Otherwise, there are no fees to leave.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not close your Fizz account before the transfer is complete. Keep the Fizz SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “Fizz” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. If the number still shows on your account, ask Fizz to remove it.

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Frequently asked questions