Transfer your number from Bell

Before you start

• Be the Bell account holder, or authorized for the business.
• Access to MyBell, or your latest Bell bill.
• For a cell phone: the phone with its Bell SIM card, turned on, on the day of the transfer.

1. 1

   At Bell

   Find your account number

   2 min

   It is at the top right of the first page of each bill, just above the account summary. In MyBell, it appears in the bill summary. Copy it digit by digit.

2. 2

   Download your latest bill

   2 min

   In MyBell, open the My bills and payments tab, then the bill you want. Older bills are under Previous bills, with a download icon. The bill must show the account holder’s name, the service address and the numbers to transfer.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Bell did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract? Fees may apply under your terms with Bell: check them in your agreement or with Bell. Without a contract, there are no fees to leave. Voicemail does not follow the number: listen to or write down the messages you want to keep before the transfer.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not cancel anything with Bell: a cancelled number is considered inactive and can no longer be transferred. For a cell phone, keep the Bell SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. For a landline, Bell warns that service may be cut during the transfer, including 911.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “Bell” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. The Bell service for the transferred number ends with the transfer. To cancel another service, contact Bell. Line on a business mobility account: business customer service, 1-800-667-0123, Monday to Friday, 8 a.m. to 5 p.m. (Eastern Time). Rented equipment, like a modem, goes back to Bell, not to a Bell store.

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