Transfer your number from chatr

Before you start

• Be the chatr account holder.
• Your chatr account number: you ask for it in store.
• The phone with its chatr SIM card, turned on, on the day of the transfer.

1. 1

   At chatr

   Find your account number

   15 min

   To get it, go to a chatr store. Copy it digit by digit.

2. 2

   A bill to provide

   2 min

   Callizy asks for a bill showing the name, the address and the number to transfer. You do not have one with chatr? Write to support@callizy.ca before you start.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. chatr did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   What happens to your chatr account

   1 min

   The transfer cancels your chatr account. After that, the chatr SIM card no longer works.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not close your chatr account before: it is cancelled automatically during the transfer. Keep the chatr SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? chatr’s validation team: 1-888-601-0656.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “chatr” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, nothing to cancel

   1 min

   Wait until Callizy writes to tell you the transfer is complete. chatr cancels the account during the transfer: you have nothing to do. The chatr SIM card no longer works after that.

Not working?

Frequently asked questions