Transfer your number from Freedom Mobile

Before you start

• Be the Freedom account holder, or authorized for the business.
• Access to Freedom My Account, or your latest bill.
• For a cell phone: the phone with its Freedom SIM card, turned on, on the day of the transfer.

1. 1

   At Freedom

   Find your account number

   2 min

   Look for it on your Freedom bill. Customer service also asks for it to identify you, with your name, your number and your 4-digit PIN. Copy it digit by digit.

2. 2

   Download your latest bill

   2 min

   With a monthly plan, the bill can be downloaded in My Account. It must show the account holder’s name, the service address and the numbers to transfer.

3. 3

   Transfer PIN and IMEI

   1 min

   For a cell phone, Canadian carriers ask for only one of these: the account number, the account password or PIN, or the phone’s IMEI. So the account number is enough. Freedom did not give you a transfer PIN? Leave the field blank in Callizy. For a landline, what counts is the account holder’s name and the service address: write them as on the bill.

4. 4

   Under contract? Check your terms

   5 min

   Are you under contract, or is your phone on MyTab with Freedom? Fees may apply under your terms: check them in your agreement or with Freedom. Otherwise, there are no fees to leave.

5. 5

   Keep the line active until the end

   4 to 8 days

   Do not cancel anything with Freedom: a number cancelled without a transfer can no longer be reactivated. For a cell phone, keep the Freedom SIM card in the phone, turned on: a confirmation text arrives on this number on the day of the transfer. Reply within 90 minutes. Not received? Freedom’s validation team: 1-877-946-3184.

6. 6

   In Callizy

   Do the transfer in Callizy

   10 min

   With the account number and the bill, make the request in Callizy. Write “Freedom Mobile” in Carrier, then the name and address exactly as on the bill. Everything is explained in Transfer your current number to Callizy.

7. 7

   After the transfer

   Once the transfer is complete, close the old service

   5 min

   Wait until Callizy writes to tell you the transfer is complete. Usually, the service for the transferred number is cancelled on its own. To cancel another service, contact Freedom by the method of your choice.

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Frequently asked questions