Transfer your current number to Callizy

Before you start

• Be the owner or a manager of the Callizy account.
• An active paid plan with Callizy. During the free trial, you can prepare the request: our team sends it once the account owner has activated the plan.
• Your current carrier’s information: account number, transfer PIN if there is one, account holder’s name and service address, with your latest bill. Where to find them: Bell, Rogers, Telus, Videotron, Fizz, Koodo, Fido, Virgin Plus, Freedom, Chatr, Quo, RingCentral, Google Voice, or another carrier.
• Your current service stays active until the transfer is complete. If it is cancelled before, the number can be lost.

Screenshots show Callizy in French. Button names are given in English.

The transfer is done in Callizy, on the web or on Mac.

1. 1

   Open the transfer

   30 s

   In the Administration space, open Numbers, then click Transfer a number. The transfer has four steps: Numbers, Account holder, Bill, Signature.

   Administration/Numbers/Transfer a number

   Open this screen in Callizy

   

2. 2

   Enter the numbers and your carrier

   3 min

   Enter each number to transfer and check Cell phone if it is one. Say whether you are transferring all the numbers on the account or only some of the numbers. Already have a Callizy number? It answers during the transfer, and its settings will move to the transferred number. With several numbers, choose which one in Number to use during the transfer. Under Your current carrier, write its name in Carrier, then the account number and the transfer PIN if there is one. Click Continue.

   

3. 3

   The account holder and address, as on the bill

   2 min

   Write the first name, the last name and, if the service is in the business’s name, the business name, exactly as on the bill. Then the service address: a real address in Canada, no PO box, with the apartment or suite if it appears on the bill. Click Continue.

   

4. 4

   Add the bill

   1 min

   Last month’s bill, showing the name, the address and the numbers. Click Choose a file, or drag it into the box: PDF, JPG or PNG, 10 MB at most.

   

5. 5

   Sign the authorization letter

   2 min

   Enter who signs, and the email where the copy of the letter is sent: the account’s email is already filled in. Check the four boxes, sign with your finger or the mouse, then click Sign and send. Sign with my phone shows a QR code to scan with your cell phone. Prefer to sign by hand? Click Download the letter, then send it back signed.

   

6. 6

   Import your contacts, if you exported them

   2 min

   If you exported your contacts from your old service, go back to the Phone space, at the bottom of the menu, and open Contacts. Click Import (Import a file if the contact list is empty), then choose the file: CSV or Excel, one row per contact, phone number required. The details are in Import your contacts.

   Phone/Contacts/Import

   

7. 7

   The day of the transfer

   4 to 8 days

   Allow 4 to 8 business days on average. We write to you as soon as your current carrier has set the date; it also shows in the transfer tracking, in Numbers. That day, keep your phone close at hand. For a cell phone, your current carrier sends a text: reply within 90 minutes, or the transfer is cancelled.

   

8. 8

   Check, then cancel the old service

   5 min

   When Callizy writes to tell you the transfer is complete, call your number from another phone: it should ring in Callizy. Text messages can follow 2 to 3 business days later. Only then, cancel your old service with your carrier.

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