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Set your business hours

Always open, always closed or day-by-day hours, for the company or a single number.

Role : ManagerDuration : 3 minOn : Web, Mac

Set your business hours and choose who answers
In this video · 8 chapters

Video in French with English subtitles. The English version is coming.

Before you start

  • Be a manager on the Callizy account.
  • Your Callizy number, set up: see Set up Callizy.

Step by step

6 steps, about 3 min

Screenshots show Callizy in French. Button names are given in English.

  1. 1

    Open the company hours

    20 s

    In Numbers, choose your line. Under Who answers, the Business hours row shows “Always open” at first. Click Edit for the company.

    Administration/Numbers/your number/Edit for the company

    Open this screen in Callizy
  2. 2

    Choose the mode

    20 s

    Under Availability mode, three choices: Always open, Always closed or Custom hours, to set each day. These hours apply to all your numbers.

  3. 3

    Set each day

    1 min

    Turn off the closed days, for example Saturday and Sunday: they switch to “Unavailable”. For the others, choose the opening and closing times, for example 08:00 and 17:00. Click Save, at the top right.

  4. 4

    Check on your number

    20 s

    Back on your line, the Business hours row shows your hours, for example “Mon-Fri 08:00-17:00”, with the note “Follows the company hours”.

  5. 5

    If needed, hours for a single number

    1 min

    Does a number need different hours? On its page, turn on Own hours for this number. It starts from the company hours: adjust day by day, then Save. Turn the switch off to go back to the company hours.

  6. 6

    Test

    1 min

    Call your number and listen. Let it ring: with no answer, your voicemail takes the message.

Key points

  • You set the hours once, for the company. All your numbers follow them, except a number that has its own.
  • In the evening, your agents no longer ring, unless their personal schedule says so. A manager who is online still rings.
  • With a custom flow, its Business hours block decides: without that block, your hours change nothing.

Not working?

Your agents still ring in the evening
  1. Check their personal schedule: it can make them ring outside business hours.
  2. A manager who is online still rings: that is normal.
  3. Does the number have its own hours? Look at the Own hours for this number switch.
Your hours change nothing
  1. The number follows a custom flow: add the Business hours block to it.
Callizy shows “Unable to save business hours.”
  1. Check your connection, then click Save again.
  2. If the message comes back, write to support.

Frequently asked questions

What happens when someone calls outside business hours?
Your agents no longer ring and the caller leaves a message. The AI receptionist can also answer when you are closed: see Create and test your AI receptionist.
My number has a custom flow: do my hours count?
Only if the flow contains the Business hours block: it is the block that sends the call to Open or Closed. See Create your first call flow.

Video transcript

Your business hours, and who answers. In two minutes. Here's the result: on your number, who answers, and when you're open. Monday to Friday, 8 a.m. to 5 p.m. To get there, you need your Callizy number, set up. To start, “Numbers”. Choose your line. You're on the “Answering” tab. Under “Who answers”, the path of a call, in plain words. Here: “Everyone, at the same time”. Everyone who is online rings together. Nobody picks up? The caller leaves a message. For now, everyone is you. To change it, two buttons. “Change flow”: you plug in a flow that's already built. “Create custom flow”: a menu, a message, the time of day routing the call. That's the video “Your first call flow”. A specific group, or the team in a flow: Team plan. And the AI receptionist can answer for you: all the time, after hours, or when nobody picks up. That's the next video. Below, the “Business hours”: always open, like the company. Click “Edit for the company”. Three choices: “Always open”, “Always closed”, or day by day: “Custom hours”. Close the weekend: Saturday, Sunday. Opening at 8 a.m. Monday. Tuesday. Wednesday. Thursday. Friday. Closing, 5 p.m., is already set. “Save”. Back to “Numbers”, your line: Monday to Friday, 8 a.m. to 5 p.m. The number “Follows the company hours.” And at night? Your agents stop ringing, unless their personal schedule says otherwise. A manager who is online, like you, still rings. Otherwise, the caller leaves a message. With a flow, its “Business hours” block decides: without it, your hours change nothing. Should a number follow other hours? Turn on “Own hours for this number”. It starts from the company hours; adjust day by day. Here, we keep the company hours: turn it off. Remember one rule. Hours are set once, for the company. All your numbers follow them, except one that has its own. One last step: call your number and listen. Let it ring: with no answer, your voicemail takes the message. Callizy, the phone that answers when you can't.Read the full transcript

Your business hours, and who answers. In two minutes. Here's the result: on your number, who answers, and when you're open. Monday to Friday, 8 a.m. to 5 p.m. To get there, you need your Callizy number, set up. To start, “Numbers”. Choose your line. You're on the “Answering” tab. Under “Who answers”, the path of a call, in plain words. Here: “Everyone, at the same time”. Everyone who is online rings together. Nobody picks up? The caller leaves a message. For now, everyone is you. To change it, two buttons. “Change flow”: you plug in a flow that's already built. “Create custom flow”: a menu, a message, the time of day routing the call. That's the video “Your first call flow”. A specific group, or the team in a flow: Team plan. And the AI receptionist can answer for you: all the time, after hours, or when nobody picks up. That's the next video. Below, the “Business hours”: always open, like the company. Click “Edit for the company”. Three choices: “Always open”, “Always closed”, or day by day: “Custom hours”. Close the weekend: Saturday, Sunday. Opening at 8 a.m. Monday. Tuesday. Wednesday. Thursday. Friday. Closing, 5 p.m., is already set. “Save”. Back to “Numbers”, your line: Monday to Friday, 8 a.m. to 5 p.m. The number “Follows the company hours.” And at night? Your agents stop ringing, unless their personal schedule says otherwise. A manager who is online, like you, still rings. Otherwise, the caller leaves a message. With a flow, its “Business hours” block decides: without it, your hours change nothing. Should a number follow other hours? Turn on “Own hours for this number”. It starts from the company hours; adjust day by day. Here, we keep the company hours: turn it off. Remember one rule. Hours are set once, for the company. All your numbers follow them, except one that has its own. One last step: call your number and listen. Let it ring: with no answer, your voicemail takes the message. Callizy, the phone that answers when you can't.

Updated October 18, 2026

In this lesson

Choose who answers a numberThe whole team, a flow or the AI receptionist: it's all set in the number's Answering tab.2:20
PreviousLesson 2 · Go live with CallizyNext Lesson 4 · Create and test your AI receptionist

Go further

Choose who answers a numberThe whole team, a flow or the AI receptionist: it's all set in the number's Answering tab.2:20Create your first call flowBusiness hours, a team that rings, hold music and voicemail: the full path of a call, in a few minutes.2:37Do not disturb, call forwarding and personal scheduleStop calls when you're not available or forward them elsewhere (personal schedule: Team).Guide