Choose who answers a number
The whole team, a flow or the AI receptionist: it's all set in the number's Answering tab.
Role : ManagerDuration : 3 minOn : Web, Mac
In this video · 8 chapters
Video in French with English subtitles. The English version is coming.
Before you start
- Be a manager on the Callizy account.
- A Callizy number: see Buy a local or toll-free number.
- To ring a specific group, or the team in a flow: the Team plan.
Step by step
5 steps, about 3 minScreenshots show Callizy in French. Button names are given in English.
- 1
Open your number
10 sIn Numbers, click your line. Its page opens on the Answering tab.
Administration/Numbers/your number
Open this screen in Callizy - 2
Read the call path
30 sWho answers describes the path of an incoming call, in plain words. At first: Everyone, at the same time. Everyone who is online rings together; if nobody picks up, the caller leaves a message.
- 3
Change the path
1 minChange flow opens Choose an IVR flow: select a flow that is already set up, then Assign. Create custom flow opens the editor: a menu, a message, the time of day that routes the call. See Create your first call flow.
- 4
Or let the AI receptionist answer
1 minIn AI voice agents, click Connect on the agent's card: it answers Always, Outside opening hours or When nobody answers. See Create and test your AI receptionist.
- 5
Test
1 minRead Who answers again: it sums up the new path. Then call your number and listen.
Key points
- “Who answers” always shows the real path of the call: read it again after each change.
- A specific group, or the team in a flow: Team plan.
- The business hours, just below, decide when the team rings.
Not working?
Callizy shows “No IVR flow yet. Create one from the flow editor.”
- You don't have a flow yet: click Create custom flow instead.
Nobody rings
- Check the business hours, just below Who answers.
- Check that your colleagues are online in the app, and not on “Do not disturb”.
Frequently asked questions
Change flow or Create custom flow?
How do I ring only part of the team?
Can the AI receptionist answer every call?
Video transcript
Your business hours, and who answers. In two minutes. Here's the result: on your number, who answers, and when you're open. Monday to Friday, 8 a.m. to 5 p.m. To get there, you need your Callizy number, set up. To start, “Numbers”. Choose your line. You're on the “Answering” tab. Under “Who answers”, the path of a call, in plain words. Here: “Everyone, at the same time”. Everyone who is online rings together. Nobody picks up? The caller leaves a message. For now, everyone is you. To change it, two buttons. “Change flow”: you plug in a flow that's already built. “Create custom flow”: a menu, a message, the time of day routing the call. That's the video “Your first call flow”. A specific group, or the team in a flow: Team plan. And the AI receptionist can answer for you: all the time, after hours, or when nobody picks up. That's the next video. Below, the “Business hours”: always open, like the company. Click “Edit for the company”. Three choices: “Always open”, “Always closed”, or day by day: “Custom hours”. Close the weekend: Saturday, Sunday. Opening at 8 a.m. Monday. Tuesday. Wednesday. Thursday. Friday. Closing, 5 p.m., is already set. “Save”. Back to “Numbers”, your line: Monday to Friday, 8 a.m. to 5 p.m. The number “Follows the company hours.” And at night? Your agents stop ringing, unless their personal schedule says otherwise. A manager who is online, like you, still rings. Otherwise, the caller leaves a message. With a flow, its “Business hours” block decides: without it, your hours change nothing. Should a number follow other hours? Turn on “Own hours for this number”. It starts from the company hours; adjust day by day. Here, we keep the company hours: turn it off. Remember one rule. Hours are set once, for the company. All your numbers follow them, except one that has its own. One last step: call your number and listen. Let it ring: with no answer, your voicemail takes the message. Callizy, the phone that answers when you can't.Read the full transcript
Your business hours, and who answers. In two minutes. Here's the result: on your number, who answers, and when you're open. Monday to Friday, 8 a.m. to 5 p.m. To get there, you need your Callizy number, set up. To start, “Numbers”. Choose your line. You're on the “Answering” tab. Under “Who answers”, the path of a call, in plain words. Here: “Everyone, at the same time”. Everyone who is online rings together. Nobody picks up? The caller leaves a message. For now, everyone is you. To change it, two buttons. “Change flow”: you plug in a flow that's already built. “Create custom flow”: a menu, a message, the time of day routing the call. That's the video “Your first call flow”. A specific group, or the team in a flow: Team plan. And the AI receptionist can answer for you: all the time, after hours, or when nobody picks up. That's the next video. Below, the “Business hours”: always open, like the company. Click “Edit for the company”. Three choices: “Always open”, “Always closed”, or day by day: “Custom hours”. Close the weekend: Saturday, Sunday. Opening at 8 a.m. Monday. Tuesday. Wednesday. Thursday. Friday. Closing, 5 p.m., is already set. “Save”. Back to “Numbers”, your line: Monday to Friday, 8 a.m. to 5 p.m. The number “Follows the company hours.” And at night? Your agents stop ringing, unless their personal schedule says otherwise. A manager who is online, like you, still rings. Otherwise, the caller leaves a message. With a flow, its “Business hours” block decides: without it, your hours change nothing. Should a number follow other hours? Turn on “Own hours for this number”. It starts from the company hours; adjust day by day. Here, we keep the company hours: turn it off. Remember one rule. Hours are set once, for the company. All your numbers follow them, except one that has its own. One last step: call your number and listen. Let it ring: with no answer, your voicemail takes the message. Callizy, the phone that answers when you can't.
Updated October 18, 2026