Create your first call flow

Your first call flow, in just a few minutes. Here's the flow we're going to build. During business hours, your team's phones ring. Everyone is busy. The caller waits with music. No one frees up, or it's after hours. They leave a message. To do this, you need a Callizy number and a team. To start, go to Numbers. Choose your line, then, under “Who answers”, click “Create custom flow”. On the left, your toolbox, sorted into families. Control: the start and the end of the call. Conditions: they route the call based on the time, on who's calling, or on the number dialed. Interaction: you talk to the caller. A message, a keypad menu, a language choice, or a text. Routing: you ring someone. A team, a person, an outside number, the call queue, or voicemail. And the AI agent, which answers for you. Each block has outputs. The call takes the one that matches what happened. In the center, your flow. Give it a name, for example “Reception”. To add a step, drag it from the left to the center. Then connect it. Draw an arrow from the Start output. Even faster: the blue “+” at the end of an output. Callizy suggests the logical next step. And the block is added, already connected. Business hours has two outputs: Open and Closed. Click a block. Its settings open on the right. Here, your company's hours. On “Open”, add “Route to team”. Choose the team that should ring. Everyone is busy. On “No answer”, add a call queue. Your customer waits with music. As soon as a colleague is free, their phone rings. Choose the maximum wait. And, if you like, your own music. No one freed up in time. On “Time's up”, add voicemail. The “Auto-arrange” button tidies up your flow. And for evenings, drag the “Closed” output to voicemail. Remember one rule. An empty output, and the call stops there. After “Answered” or “Message left”, that's expected. Everywhere else, connect a next step. Callizy saves on its own, a few seconds after each change. Wait until you see “All changes saved”. And the flow applies to your number right away. Back on your number, “Who answers” sums up the call path in plain words. One last step. Call your number and listen. Callizy, the phone that answers when you can't.