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Monitor calls live

Calls in progress, today's missed calls and available agents, in real time.

Role : ManagerDuration : 3 minOn : Web, Mac

Before you start

  • Be the owner, a manager or a supervisor on the Callizy account.

Step by step

6 steps, about 3 min
  1. 1

    Open the live view

    10 s

    In Administration, under Track, click Live. Are you a supervisor? In your Phone space, click Team insights, then Live.

    Administration/Track/Live

    Open this screen in Callizy
  2. 2

    Read the four numbers

    30 s

    At the top: Calls today, Missed today, In progress and Agents available.

  3. 3

    Follow the calls in progress

    30 s

    Under Calls in progress, each call shows its direction, Inbound or Outbound, the line, who answered, and a running timer.

  4. 4

    Look at the recent calls

    20 s

    Under Recent calls, the 10 most recent, with their length. A missed call is marked Missed and “not answered”. To go further back, click History, at the top right.

  5. 5

    See who is free

    20 s

    On the right, Team status: each person is Available, On call or Offline. A crown marks managers. The top line sums it up, for example “2 on call · 3 available · 1 offline”.

  6. 6

    Leave the page open

    10 s

    The page updates on its own with every call. The Refresh button, at the top right, reloads it if needed.

Key points

  • Live is for watching: you neither take nor transfer calls there.
  • A person in Do not disturb shows as Offline.
  • To replay a call or read its summary, go through History.

Settings

You can change them at any time, without reconnecting anything.

What the numbers count
Calls today: completed calls. Missed today: calls nobody answered. Agents available: people online, free and not in Do not disturb; managers are not counted.

Not working?

Callizy shows “Failed to load live activity.”
  1. Check your connection, then click Refresh.
  2. If the message comes back, write to support.
A colleague who is online shows as Offline
  1. They are probably in Do not disturb: see Do not disturb, call forwarding and personal schedule.
Live is not in your menu
  1. It is for the owner, managers and supervisors.
  2. A member tracks their own stats in Analytics, in their Phone space: see Track your own stats.

Frequently asked questions

Can I listen to a call in progress?
No. Live shows the calls, with no listening and no barging in.
What about the numbers for the week or the month?
They are in Analytics, under Track: see Measure your team’s performance.

Updated October 29, 2026

PreviousRing a team and put callers on holdNext Measure your team's performance

Go further

Find a call: history, recording, AI summaryFilter your calls, listen to the recording and generate the AI summary.GuideMeasure your team's performanceAnswer rate, talk time, peak hours and results by agent.GuideDo not disturb, call forwarding and personal scheduleStop calls when you're not available or forward them elsewhere (personal schedule: Team).Guide