Ring a team and put callers on hold

Before you start

• Be a manager on the Callizy account.
• The Team plan: the Route to team block is part of it. During the free trial, everything is available.
• A team and its members: see Invite your team and create ring groups.

The flow editor works on the web or on Mac, not in the mobile apps.

1. 1

   Open the number’s flow

   20 s

   In Numbers, click your line. Under Who answers, click Edit flow, or Create custom flow if there is none yet.

   Administration/Numbers/your number/Edit flow

   Open this screen in Callizy
2. 2

   Add Route to team

   30 s

   Drag Route to team, from the Routing family, where the team should ring, for example on the Open output of business hours. Click the block: its settings open on the right.

3. 3

   Choose who rings

   20 s

   Under Team, choose one of your teams, or Everyone to ring all members and managers.

4. 4

   Choose the ring order

   30 s

   Under Ring strategy: Parallel (all at once) rings everyone together; Sequential (one at a time) rings each person in turn. The other choices are further down, in the settings.

5. 5

   Set the ring time

   20 s

   Ring timeout (sec): from 5 to 60. In parallel, everyone rings for this time. One at a time, each person rings for this time, then the next one takes over.

6. 6

   Keep callers on hold

   1 min

   Turn on Keep callers on hold if no one answers. Choose the Maximum wait: 1, 2, 3 or 5 minutes. The Hold message is read once, when the caller starts waiting; adjust it if needed. Under Hold music, drop your own music, or keep Callizy’s.

7. 7

   Connect what comes next

   30 s

   With hold on, the No answer output becomes Time’s up. Connect it, for example to Voicemail. The Answered output can stay empty.

8. 8

   Test it

   1 min

   Callizy saves on its own. Ask your colleagues not to answer, then call your number: you hear the message, then the music. As soon as a colleague is free, their phone rings.

Settings

You can change them at any time, without reconnecting anything.

Random, Round robin, Least recent

These orders change who rings first: at random, in turn, or the person whose last answered call is the oldest. The others then ring one at a time.

While the caller waits

Callizy rings one free colleague at a time: not already on the phone, not ringing for another caller. A colleague who does not answer is not rung again for the same caller before 45 seconds.

Hold music

An MP3, WAV, OGG or M4A file, 10 MB max. Without a file, the caller hears Callizy’s music.

Not working?

Frequently asked questions