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Do not disturb, call forwarding and personal schedule

Stop calls when you're not available or forward them elsewhere (personal schedule: Team).

Role : EveryoneDuration : 4 minOn : Web, Mac, iPhone, Android

Before you start

  • Your Callizy account.
  • For a personal schedule: the Team plan.

Step by step

7 steps, about 4 min
  1. 1

    Turn on Do not disturb

    10 s

    At the bottom left, click your name, then the Do not disturb switch: the dot turns red. No call rings for you anymore, on any device. Click again to be Available.

    Your name/Do not disturb

    Open this screen in Callizy
  2. 2

    Or from your phone

    10 s

    In the app’s settings, at the very top: Do not disturb. When it’s on, it says Blocked calls on iPhone, Calls blocked on Android. On Android, a Quick Settings tile does the same.

  3. 3

    What happens to the call

    10 s

    The call no longer rings for you and follows the planned path: your colleagues, the queue or voicemail. Do not disturb doesn’t turn off by itself: remember to turn it off.

  4. 4

    Enter a forward number

    30 s

    In My Profile, Telephony preferences section, Forward number field: your cell phone, for example, then Save. In the app: Telephony, Call forwarding, then OK.

    Your name/My Profile/Telephony preferences

  5. 5

    Know when forwarding rings

    20 s

    It’s used when a flow sends the call to you alone, with the Route to agent block, and you don’t answer in Callizy. It then rings for the same length of time. It isn’t used when the whole team rings, during Do not disturb, or outside your hours.

  6. 6

    Set your personal schedule

    1 min

    Team plan. In My Profile, My personal schedule, click Edit. Turn on each working day and pick your hours; turned off, the day is Closed. Then Save. In the app: My hours on iPhone, Hours on Android.

  7. 7

    Know what it changes

    10 s

    You only ring during your hours, in the company’s time zone. No day turned on? You follow the company’s hours.

Key points

  • Do not disturb applies to your whole account, and it doesn’t turn off by itself.
  • Forwarding only applies to a call sent to you alone.
  • Your personal schedule decides when you ring.

Settings

You can change them at any time, without reconnecting anything.

Notify me anyway
On iPhone, in the app’s notifications, During Do Not Disturb section: when on, you still get text notifications during Do not disturb.

Not working?

Do not disturb is off, but nothing rings
  1. It’s set in three places: the menu under your name, My Profile and the app. Check all three.
  2. Turned off in the app? On the web, click your name: if Do not disturb is still on, turn it off there too.
The schedule’s Edit button is grayed out
  1. The “Included in Team” badge says it: the personal schedule needs the Team plan.
Callizy shows “Save failed”
  1. Check the Forward number: write it with + and the country code, for example +1 604 555 0123.
Callizy shows “Schedule save failed”
  1. The personal schedule needs the Team plan.
  2. Try again in a moment.
Forwarding never rings
  1. It only works with a flow’s Route to agent block. When the whole team rings, it isn’t used: talk to your manager.

Frequently asked questions

Does Do not disturb turn off by itself?
No: it stays on until you turn it off.
A customer is waiting in the queue when I become available again?
Your phone rings right away, with the caller who has waited the longest.
Can my colleagues see I’m on Do not disturb?
Yes: when they open your message thread, they read “Do not disturb”. See Messages and calls between colleagues.

Updated October 29, 2026

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