My phone doesn't ring

Status, active tab, notifications and business hours: the checks, in order.

Role : EveryoneDuration : 3 minOn : Web, Mac, iPhone, Android

On this page

Before you start

Your Callizy account.
Another phone, to call yourself at the end.

Step by step

7 steps, about 3 min

1
Check your status
10 s
At the bottom left, under your name: Available, with a green dot. It says Do not disturb, red dot? Click your name, then turn off the Do not disturb switch.
Your name/Do not disturb
Open this screen in Callizy
2
Check the app and your profile
20 s
Do not disturb is also set in the app and in My Profile, and it applies to your whole account: turned on in the phone app, it also silences the computer. In the app’s settings, it must say Available, not Blocked calls (iPhone) or Calls blocked (Android).
3
Keep Callizy open
10 s
On the web, the phone lives in the Callizy tab: closed, it no longer rings. Only one tab rings at a time; the others show Tab inactive. See “Tab inactive”: take back the phone.
4
Read the banner
10 s
“The phone is disconnected.”: click Reconnect. “Reconnecting the phone…”: Callizy reconnects on its own, wait a few seconds. Nothing rings until the phone is back.
5
Check your hours
20 s
With a personal schedule, you only ring during your hours: see My personal schedule, in My Profile. Outside the company’s business hours, the call follows the number’s path, often voicemail. See Do not disturb, call forwarding and personal schedule.
6
On the phone, allow Callizy
30 s
In the phone’s settings, allow notifications and the microphone for Callizy. On Android, Callizy also asks to See incoming calls: tap Allow, or the call screen won’t show while the phone is locked.
7
Test
1 min
Call the company number from another phone, during business hours. Your colleagues ring but you don’t? Your manager checks the call’s path: see Choose who answers a number.

Key points

A call rings on the computer and the phone at the same time: answer wherever you like.
Do not disturb applies to your whole account: web, iPhone and Android.
On the web, only the active tab rings, and only while it stays open.

Not working?

Callizy shows “Tab inactive”

Another Callizy tab took the phone. Click Resume here, or go back to the other tab.

Callizy shows “The phone is disconnected.”

Check your Internet connection.
Click Reconnect. Still nothing? Reload the page.

Callizy shows “Connection lost”

Your computer lost the Internet. Wait for “Connection restored”, then read the phone banner.

Callizy shows “Callizy isn’t responding right now”

Nothing has changed in your account: Callizy retries on its own.
If the problem continues, email support@callizy.ca.

Callizy shows “Microphone permission required to answer”

On Android, open the phone’s settings and allow the microphone for Callizy.

Your colleagues ring, but you don’t

Check Do not disturb on the web, in My Profile and in the app.
With a personal schedule, check today’s hours.
The flow may send the call to a team you’re not in: ask your manager.

Nobody rings

Check the business hours: see Set your business hours.
A used-up trial also stops incoming calls: see Manage your subscription and invoices.

The phone doesn’t ring when it’s locked

Allow notifications for Callizy in the phone’s settings.
On Android, also allow full-screen calls: See incoming calls, then Allow.

Frequently asked questions

Do my computer and my phone ring together?

Yes: a call rings on the computer and the phone at the same time. Answer wherever you like.

Can I get my calls on two phones?

One account goes with one phone. Changing phones? Sign in on the new one: it takes the old one’s place. For a second phone, you need a second account: see Invite your team and create ring groups.

Does Callizy have to stay open on the computer?

Yes: in a browser tab, or in the Mac app. See Install the app on iPhone, Android and Mac.

Updated October 29, 2026

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