Manage your subscription and invoices

Change plans, switch to yearly, update your card, find your invoices.

Role : Account ownerDuration : 3 minOn : Web, Mac

On this page

Before you start

6 steps, about 3 min

1
Open billing
10 s
In Administration, click Settings, then Billing. My subscription sums up your plan, your cycle, your users, your AI minutes, your texts, your numbers and the next invoice.
Administration/Settings/Billing
Open this screen in Callizy
2
Change plans
30 s
Click Change plan. Choose the cycle, Yearly -20% or Monthly, then Choose plan under Solo, Team or Business. Compare all details opens the pricing page.
3
Confirm
30 s
The “Switch to Team” window shows the amount. A pricier plan applies right away: you pay the prorated difference, with Confirm and pay. A cheaper plan applies at renewal, and you keep everything until then: Confirm change.
4
Switch to yearly
30 s
On the Cycle row, click Switch to yearly. The Change plan page opens on yearly: choose your plan and confirm. The switch happens right away, prorated, and yearly costs 20% less.
5
Change your card
1 min
Under Payment method, click Edit, or Add if there is none. Enter the new card, then Save: “Card updated”. It is used for upcoming payments.
6
Find your invoices
20 s
Under Invoices, each payment shows its date, description, status and amount. Click View: the invoice opens in a new tab.

A pricier plan applies right away, prorated; a cheaper plan, at renewal.
During the trial, changing plans costs nothing: the first invoice goes out when the trial ends.
Only the account owner sees billing.

You can change them at any time, without reconnecting anything.

Activate now: During the trial, the Activate today card offers Activate now: the subscription starts right away, without the trial limits.
Cancel a planned change: A downgrade waits for renewal: the “Switching to Solo on …” banner has a Cancel button.
Cancel the subscription: At the bottom of the page, Cancel subscription. Your numbers and access stay active until the end of the current period; the app states there is no refund. After that, the numbers are released and your data is kept for 30 days. Until then, Reactivate undoes the cancellation.

Callizy shows “Payment failed. Update your payment method to reactivate your subscription.”

Callizy shows “Your current card can’t be charged. Update it to finalize your subscription.”

Callizy shows “Reactivate your current subscription first”

Your subscription is scheduled for cancellation: click Reactivate, then change plans.

I don’t see Billing

Where do I download my invoices?

In Billing, under Invoices: the View link on each row.

Does one more colleague change my invoice?

Yes: each user counts on your plan. Their number is on the Users row.

Can I pay for a year?

Yes: Switch to yearly, 20% less.

Updated October 29, 2026