Secure your account

Passkey, Google sign-in or magic link.

Role : EveryoneDuration : 3 minOn : Web, iPhone, Android

On this page

Before you start

A Callizy account.
For a passkey: a computer or phone locked with a fingerprint, Face ID or a code.

5 steps, about 3 min

1
Open your profile
10 s
At the bottom left, click your name, then My Profile. Scroll down to Passkeys.
Your name/My Profile/Passkeys
Open this screen in Callizy
2
Add a passkey
30 s
Click Add a passkey. Give it a name, for example “Personal MacBook Pro”, then Register passkey. Your device asks for your fingerprint, Face ID or its code: the passkey is created.
3
Sign in with it
10 s
On the sign-in page, click Continue with a passkey, then confirm with your fingerprint or Face ID. No password to type. In the iPhone or Android app, tap Sign in with a passkey: a window opens, confirm, and you’re back in the app, signed in.
4
Manage your passkeys
20 s
Each passkey shows whether it is Synced across devices or Bound to this device, when it was added and when it was last used. Lost or sold a device? Click the trash icon on its passkey’s row, then Delete.
5
Change your password if needed
30 s
In Security, just above, click Change my password: your current password, then the new one, at least 8 characters.

Four ways to sign in: password, Google, email code or passkey.
With a passkey, nothing to remember or type, and never a verification code.
An unusual sign-in on the web asks for a code: by text message to your verified cell phone, otherwise by email.

You can change them at any time, without reconnecting anything.

Set up a passkey?: After you sign in on the web, Callizy offers it as long as you have no passkey. Activate creates it right away; Later asks again in 30 days.
Continue with a magic link: On the sign-in page, enter your email: you get a 6-digit code and a link. The link works from any device. In the apps, choose the email code.
Remember this browser for 30 days: Check it when Callizy asks for a code: this browser won’t ask again for 30 days.
Forgot password?: On the sign-in page, enter your email: a code arrives to choose a new password.

Callizy shows “Unknown or revoked passkey”

Callizy shows “Passkey sign-in failed”

Your device’s window may have been closed: try again.
A passkey Bound to this device only works on it: elsewhere, sign in another way.

Callizy shows “Could not register passkey”

Callizy shows “Verify your identity”

Your sign-in is out of the ordinary: an unknown device with a new country, a new province or more than 7 days without signing in, or several failed attempts in a row.
Enter the 6-digit code you got by text message or email.
Didn’t get it? Resend, Get a call or Try another method.