Messages and calls between colleagues

Message and call your colleagues without leaving Callizy.

Role : EveryoneDuration : 2 minOn : Web, Mac, iPhone

On this page

Before you start

7 steps, about 2 min

1
Find your colleagues
10 s
In the left sidebar, under Colleagues: each one with a dot. Green: available. Orange: already on the phone. Gray: offline or on Do not disturb.
Open this screen in Callizy
2
Message them
20 s
Click their name: your thread with them opens in the Inbox. Type your message, then Send. “Read” shows once they’ve read it.
3
Attach a file
10 s
The paper clip, Attach a file: a photo, a PDF or an audio file up to 5 MB, a video up to 75 MB.
4
Call them
10 s
At the top of the thread, click Call: it rings in Callizy. The button is grayed out when they’re offline or on Do not disturb.
5
Find the call again
10 s
The thread keeps a trace: “Internal call”, with its length, or “Missed internal call”.
6
Get notified
10 s
A colleague messages you: “sent you a message” shows with their name, and under Colleagues, the number of unread messages.
7
On iPhone
20 s
With the Team plan, Team tab: your colleagues and their status. Tap one to message or call them. Notifications are set with Messages from colleagues.

One thread per colleague: there are no groups.
These messages stay between the two of you: your customers never see them.
To discuss a customer with the team, use Comment for the team, under their conversation (Team plan).

You don’t see “Colleagues”

The section shows up as soon as another member is on the team: see Invite your team and create ring groups.

The Call button is grayed out

Callizy says “File too large”

Callizy shows “This file type can’t be attached”

Callizy shows “The message was not sent”

Nothing in the Android app

The Android app doesn’t have messages between colleagues: use the web or the Mac app.

Can I message several colleagues at once?

No: one thread per person. For the whole team, use the discussion under a customer conversation: see Work together on a conversation.

Are my calls with a colleague recorded?

Only if your manager chose it: Settings, Team management, Record calls between colleagues.

Can I hand a customer over to a colleague?

Yes, during the call: see Transfer a call.

Updated October 29, 2026