Choose your outgoing caller ID

Let Callizy pick the local number based on the area code you call, or set your preferred number.

Role : EveryoneDuration : 2 minOn : Web, Mac, iPhone, Android

On this page

Before you start

6 steps, about 2 min

1
Open the dialer
10 s
Click Dial a number, the keypad next to the search. The Call or text window opens. Under From: the number your customer will see.
Open this screen in Callizy
2
Pick a number
10 s
Click the number under From: the list shows every company line, with its name. Pick one: it stays selected until you close the tab.
3
Or let Callizy choose
20 s
At the top of the list, Automatic: “Local number based on the dialed area code”. Calling a 604? Callizy uses your 604 line, if you have one. Before the call, the button shows the number it picked.
4
Set your preferred number
10 s
Click the star to the right of a line: “Preferred number set”. The dialer opens on it, and Automatic uses it when no line has the right area code. Click the star again to remove it.
5
From a conversation
10 s
Calling a customer back from their conversation? The call goes out from that thread’s number, the one the customer knows. With several lines, the header says so: “via”, then the line’s name.
6
In the app
20 s
On the Keypad, the Call from chip shows the number that will appear: tap it to change it. The choice stays on this phone. You can also set it in the app’s settings, Telephony, Outgoing number.

You can change them at any time, without reconnecting anything.

How Automatic chooses: First, the number already shown to that same number: “remembered” appears. Otherwise, a line with the same area code, for Canada and the United States; 604 and 778 count as two area codes. Otherwise, your preferred number, then the first line.
Preferred outgoing number: You can also set it in My Profile, Telephony preferences section, then Save.

The customer sees the main number, not the one you picked

In Automatic, only the dialer picks by area code. From contacts or the call list, the call goes out from the main number.
Pick a specific line in Dial a number: it then applies to the whole tab.

“Automatic” doesn’t show up

Callizy shows “Could not save”

Callizy shows “No number available”

The company has no line for your calls yet: see Buy a local or toll-free number.

Is my choice kept for the next call?

On the web, until you close the tab; after that, the dialer goes back to your preferred number. In the app, the choice stays on the phone.

Can I show my cell phone number?

No: your calls always go out from a company number.

Why isn’t the AI agent’s number in the list?

AI agent and power dialer lines are reserved for them: they aren’t used for calls you make by hand.

Updated October 29, 2026