Get alerted after an agent call
Message taken, callback request or emergency: get the alert by text or email.
Role : ManagerDuration : 4 minOn : Web, Mac
In this video · 7 chapters
Video in French with English subtitles. The English version is coming.
Before you start
- Your AI receptionist: see Create and test your AI receptionist.
- Your cell phone, verified at sign-up.
Step by step
6 steps, about 4 minScreenshots show Callizy in French. Button names are given in English.
- 1
Open “Alert you”
20 sOpen your agent, Actions tab, then Alert you. Click Add notification.
Administration/AI voice agents/your agent/Actions/Alert you
Open this screen in Callizy - 2
Choose the situation
20 sFour situations: the caller wants to leave a message, asks to be called back, reports an emergency, or Another situation, which you describe. Start with The caller wants to leave a message.
- 3
Check what the agent will ask
30 sEverything is pre-filled. For a message, the agent asks for the name, the reason and the callback number. On the right, a preview of the text you will receive, with the call summary.
- 4
Set the channel, the recipient and the timing
1 minNotification method: SMS, Email, or both. Number that receives the message: your cell phone, or a colleague’s. Delivery timing: after the call, with the summary, or during the call, right away. Click Create notification.
- 5
Add an emergency alert
30 sClick Add notification again, choose The caller reports an emergency, then Create notification. This one goes out during the call.
- 6
Save, then test
1 minAt the top, click Update: otherwise, nothing is saved. Then, on the agent’s card, Test and Call me: leave a message and hang up. The text arrives.
Key points
- A detail without the “optional” mention is required: if one is missing, the alert does not go out.
- Without Update, at the top of the page, nothing is saved.
- After the call, the alert contains the summary; during the call, it goes out right away, without a summary.
Not working?
The alert does not arrive
- Did you click Update, at the top? Without it, nothing is saved.
- Was a required detail missing? The agent must get them all before sending the alert.
- Check the Number that receives the message.
Callizy shows “Enter the number that will receive the alert.”
- Under Number that receives the message, choose your phone, or Another number….
Callizy shows “Enter the email that will receive the alert.”
- Fill in Your email, or choose SMS only.
Frequently asked questions
Can I alert a colleague instead of me?
When should I choose “during the call”?
What does the text contain?
Video transcript
A message for you? Camille lets you know. Here's the result. A customer leaves Camille a message, and hangs up. On your mobile phone, a text: their name, their number, their request, and the call summary. The same arrives by email. To get there: your AI receptionist, and your verified mobile phone. In “AI voice agents”, click Camille. “Actions” tab, then “Alert you”. No alert yet. “Add notification”. Four situations: the caller wants to leave a message, asks to be called back, reports an emergency, or “Another situation”, which you describe. Start with “The caller wants to leave a message”. Everything is pre-filled. What Camille will ask: the name, the reason, the callback number. On the right, a preview of the text, with the call summary. To change it, open “Notify you”. “Notification method”: SMS, Email, or both. “Number that receives the message”: your mobile phone, or “Another number…”, a colleague's for example. “Your email” is already filled in. And the “Delivery timing”: after the call, with the summary; or “during the call”, right away, without a summary. Here, “after the call”. “Create notification”. Do the same for an emergency: “Add notification”, “The caller reports an emergency”, “Create notification”. That one goes out during the call. Remember one rule. Any detail not marked optional is required: if one is missing, the alert isn't sent. Then at the top, “Update”: otherwise, nothing is saved. One last step: on Camille's card, “Test”, then “Call me”. Answer, leave a message, and hang up. The text arrives. Callizy, the phone that answers when you can't.Read the full transcript
A message for you? Camille lets you know. Here's the result. A customer leaves Camille a message, and hangs up. On your mobile phone, a text: their name, their number, their request, and the call summary. The same arrives by email. To get there: your AI receptionist, and your verified mobile phone. In “AI voice agents”, click Camille. “Actions” tab, then “Alert you”. No alert yet. “Add notification”. Four situations: the caller wants to leave a message, asks to be called back, reports an emergency, or “Another situation”, which you describe. Start with “The caller wants to leave a message”. Everything is pre-filled. What Camille will ask: the name, the reason, the callback number. On the right, a preview of the text, with the call summary. To change it, open “Notify you”. “Notification method”: SMS, Email, or both. “Number that receives the message”: your mobile phone, or “Another number…”, a colleague's for example. “Your email” is already filled in. And the “Delivery timing”: after the call, with the summary; or “during the call”, right away, without a summary. Here, “after the call”. “Create notification”. Do the same for an emergency: “Add notification”, “The caller reports an emergency”, “Create notification”. That one goes out during the call. Remember one rule. Any detail not marked optional is required: if one is missing, the alert isn't sent. Then at the top, “Update”: otherwise, nothing is saved. One last step: on Camille's card, “Test”, then “Call me”. Answer, leave a message, and hang up. The text arrives. Callizy, the phone that answers when you can't.
Updated October 18, 2026